When an approver rejects an item, the entire request is closed. We would like to allow for the item to go back to the submitter instead of closing the ticket. We have about 30 catalog items that have approvals and I have tried this out on one catalog request so far. The things that will cause issues are the variables. I have all variables set to admin write access at the variable level. They are all read only when a submitter views the item. I started to open them up and will have to write a client script to make them read only again at the task level. Has anyone else done this for catalog items? Could anyone recommend a better way?
