Hi Team,I have a requirement to automate the deactivation of unused Standard Change Templates and would like guidance on the best approach.Requirement:If the following conditions are met:Template is Active = trueThe Last Closed Proposal Closed Date i...
Hi All, We would like to ensure proper end‑user communication for ticket updates. Currently, when we add additional comments on the SC Task, no notifications are triggered to the end user. Additionally, when an Admin user adds comments on the RITM, t...
I have a dashboard requirement where users should be able to see records assigned to their reportees across all hierarchy levels.Requirement detailsLogged‑in user opens a dashboardDashboard should display records (e.g., Incident / Task) where:Assigne...
Hi Team , in assignment field one of the user name is not populating , i have checked he is a active user and also he is a part of that group . what could be the reason ? why his name is not populating ?its giving invalid reference issue
Hi All,Is it possible to identify how many flow designer are using error handing section in the flow designer graphical interface.We are implementing the error handling for all existing flows to create an incident, The query is, if already the flows ...
Hi Community, Good Day! An email is sent to the relevant user with a link to a pre-filled catalog form. When the user opens the link, they see two questions asking whether any information has changed and to confirm that the existing details are stil...
When i Try to add Affected products in Knowledge articles its working only for knowledge admins its not working for ITIL in M2M table please suggest solution for this
Has anyone moved to flow designer for Change requests? How is "revert to new" supported in flows?
Hi, our out-of-the-box change management application seems to only have a read and write role. The Itil role also includes the write role. But I am looking for a user to be able to create change requests, have tasks assigned to them if needed, and to...
Problem Statement:Catalog Builder is not working, so fulfillment steps are being added manually through the tables sc_service_fulfillment_step and sc_service_fulfillment_stage.A fulfillment stage record can be created and linked to the catalog item,...
the sc_req_item not showing in flow designer how to make it visible
Trying to Integrate the Genesys and Genesys and Service now using UNIFIED EXPERIENCE FROM GENESYS AND SERVICENOW , follow all step in integration after doing so i am able to login in Genesys from Service now but after login getting below error . "C...
How "Contextual Search" searches for the relevant data as per the entered data in real time, does it use any logic written in BRs or Script Include or in uses the PI present in the ServiceNow?
Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...
Hi all, We installed all required plugin to import Jira project from Jira to ServiceNow, created credential alias with proper API token. Created instance, while clicking "Connect" getting below error:- You do not have permission to create WebHook 'in...