Hi Team,I have implemented a record producer in which I have a request type dropdown with 2 options - Option1 and Option2. When Option1 is selected, it should display variableA and when Option2 is selected it should display variableB. This is workin...
In London and Madrid I can create multi-row variable sets and get them to display in the formatter for the submitted record using a record producer. I want to be able to copy the variable set to another task. I can do this using the question_answer t...
i want Add an Info (i) icon/button beside the Requested Item reference field. Clicking the icon should open a dialog displaying key information from the selected Requested Item record, enabling users to quickly review record details without leaving t...
Hi, We have a knowledge base called "Knowledge" that previously had no approval process configured, so articles were automatically published.After configuring an approval flow using Flow Designer for this knowledge base and moved the update set from...
In first snap it is catalog page variables and 2nd is additional details you can see all the plants in the additional details and i want only the plants which is true means which one user will select from the catalog page, and the false one should no...
This flow is configured on a Catalog Item, and it is triggered when the corresponding Catalog Item is submitted.As the first action in the flow, there is a step that updates the approval and work_notes fields on the REQ record referenced by:Trigger -...
Hi, How to upgrade the application "Major Incident Management for Service Operations Workspace" to latest version Thanks in advance
End users raise incidents generally from portal through a record producer so is there any way from where we can add the related search results? so that users can view knowledge articles when they enter short description in that record producer field....
What is the difference between watch list and work notes list in incident table?Developer Community
Hi Team,I am working on a Platform Analytics dashboard that contains approximately 20 reports based on different tables, including:Incidentsc_requestTaskMetric ResultInteractionI have common Platform Analytics filters on the dashboard, such as:Create...
Hi All,I would like to merge the OOTB (Out-of-the-Box) and custom scripts in the skipped records; however, the Save Merge button is not working.Could you please guide me on how to use this functionality? I noticed that the Save Merge UI Action is ava...
Does ServiceNow have a native repository to store codes similar to Jira? I know in the past it was not available in SN but a lot has change to date.If there is none in SN, what integration would you recommend e.g. Jira, GitHub, etc.
I want the value entered in a Single Line Text variable on the Catalog Item form to be used as the Catalog Item price, so that the item price is dynamically determined based on the user-provided value at the time of request submission.Is this possibl...
We are currently managing approximately 130,000+ error logs ('syslog' table) in ServiceNow and have successfully resolved the majority of recurring issues through root cause analysis, script optimization, workflow corrections, integration fixes, data...
Hi Team,I'm troubleshooting a Flow Designer approval issue where the Ask for Approval action is being skipped.Flow Output:Action Status: SuccessApproval State: SkippedApproval Reason: "Skipped due to no valid approvers"In my case:The approval is conf...
