Learn ServiceNow
I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap
Forum Posts
What do you do with more than 500 legacy ServiceNow workflows?
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
In SOW, how to clone Post incident report tab
Hello Folks,I want to clone Post Incident report tab in sow. And I want to add one custom button beside preview and mark published button. Can someone please help me to navigate this page or from where it is coming. Is it posiible to clone or is it g...
OOB Business Rule update - and Impact??
Hello all, There is oob business rule in our system.It is "Change reverted to New". So, it is before update BR.Because of my business requirements, I need to update this BR, to after update. So, can someone please explain me what could be the impact ...
Exported PDF displaying HTML Tags instead of Clean comments
Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF. We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...
Impact Data Migration Overview table record is inprogess last 1 day
Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...
Resolved! Separate Catalog Item for developer teams of Azure hosted applications
Hello All, There is a requirement in our organization to build a separate Catalog Item for the Usage of Developer teams working on 'Application hosted on Azure'. However, we don have a separate form for the 'Application Access Request' for access to...
Need to multi select records in iist reference field(not in the add multiple members popup)
Hey All, We have a list reference field where we select a single key at a time with multiple keys showing as in list form. But, clients wants to select multiple keys at once with having check box but we can't use "add multiple members" button as we a...
SCTASK State Automatically Changing from Cancelled to Closed – Successful while marking as inactive
HiI am currently working on a scenario where the SCTASK should be set to Active = false when it is cancelled.I noticed that there is an out-of-the-box Business Rule that updates the SCTASK record to Active = false when the state changes to:Closed/Res...
Resolved! Prepopulate fields on a service catalog item using a URL
I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email. From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...
Catalog Item fulfillment flow is not being triggered
I built a catalog item, but after submission the fulfillment flow is not being kicked off. The request and RITM exist but no approval and no tasks.
ACL Configuration
Hello, I created this ACL so that only users with the `hr_itil` role can see requests from the selected categories. However, even with this ACL, the requests are still visible to everyone.
Agent Assist - change destination of link and comments?
Hi all In our instance if I attach a KA to an incident I'm prompted to add comments that enter the Additional comments (customer visible) field. This is expected behaviour as far as sending an article to the caller but is there a way so that if, for ...
CSM to ITSM model: Can we use RITM as primary instead of always creating SCTASK?
Hello Community,We currently use CSM for external client facing support & services and are implementing ITSM to support those client requests, with an automated flow from Case to Request (CSM to ITSM).There is a design debate internally:Implementatio...
Allocating itil roles
We are in the process of re-evaluating how itil roles are allocated and would like your help or recommendation. Current process:Since 2016 we have had a ‘ITIL Group’ and we add all fulfillers to this group. This group has the itil role. Suggestion:In...
