Resolved! Knowledge Base is not indexed:(
I added an index to the Knowledge Table, but it says "0 records".It's been a day since I indexed it, so there seems to be something else.Do you notice what is causing it?
Forum Posts
Resolved! Clarification on Now Learning WebAssessor Account Management, Certification Portability, and Exam
Hello Everyone, We would like to seek clarification regarding the management of Now Learning and WebAssessor accounts, specifically in relation to certification ownership, visibility, and exam access when changing organizations in the future.Backgrou...
ServiceNow Localization and Language Translation
ServiceNow Localization and Language TranslationThis article explains how translations work in ServiceNow, the plugins required, key translation tables, debugging techniques, and implementation approach.Plugins Required for TranslationsTo enable tran...
How to differenciate the weekends and weekdays sla's with current day?
Hi,Created two SLA's based on two different durations one for weekdays another one weekends.Created two schedules one for weekdays another one weekends as per below screenshorts.SLAs and Schedules:1st SLA:2nd SLA:Here Based on conditons i created a i...
Survey is not triggerd based on catalog item category in RITM
Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...
Resolved! How to copy attachment from sys_email to case record
Hi, I am trying the copy attachment from sys_email to case record so i havee used below code but not getting mapped.Can anyone please let us know where i missed?(function executeRule(current, previous /*null when async*/) { // Add your code here ...
How remove the mandatory on HR service field from case creation.
Hi, I want to remove the mandatory on HR service field from case creation.Can anyone please help on this, It will be useful. Thanks!
Resolved! How to enable audit delete for any table in ServiceNow?
Hi, How to enable audit delete records for any table in ServiceNow?Can anyone please help on this, it will be helpful. Thanks!
other than prompt what can be used to display a pop up in widget which should be non mandatory
I have Approve button for Demand, so when we click on the button it should display a pop up. Approvers should have the option to add comments when approving, but this should remain optional (not mandatory). Th Approve button is implemented in a widge...
Resolved! Calculate time difference in minutes
I want a field to display the difference between two times in minutes.Eg: Business Duration = 136
Continual Improvement - Best option to link CIM Coordinator to auto fill?
In Continual Improvement Management (CIM) - is there any possibility to link CIM Coordinator with Business Service or Business Process or Assignment Group table so if anyone selects that then it automatically fills CIM Coordinator field? I am looking...
Server-Side Validation Is Essential in Modern ServiceNow Implementations
As ServiceNow continues to expand across Workspaces, APIs, integrations, and automation, enforcing business rules only at the UI level is no longer sufficient.A common scenarioFields appear mandatory or read-only in the UI, yet records still get crea...
Using Schedules Instead of Custom Tables for Cutoff-Based Business Logic
A pattern I see often is teams creating custom tables to manage business cut-off dates (payroll, billing, compliance windows, blackout periods, etc.). In many cases, this complexity can be avoided by using ServiceNow’s out-of-the-box Schedule tables....
Resolved! Problem state to be set as "Pending change" when a change request is created from a problem record
I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Ch...
How to show group member by selecting choice variable
Hi All,I have below requirement kidly let me know how to resolve itI have one catalog item in witch there are 2 variables available 1 has 2 choices called A & B and another one is referenceIf A is selected then menber of software group will be shown ...
