Hi Community, Can anyone please say whether this was the best practice or not in ServiceNow ?If No, what are the issues we face if configured this action . If yes , how can we implement this ? @Ankur Bawiskar @Dr Atul - LNG create "reply" inbound e...
We are being asked by HR Employee Relations to remove Work notes entered on the wrong Case due to the sensitive nature of the notes. We’ve done it once already and we are starting to see a pattern. I would like to understand how other organization h...
Our IT provider serves various government agencies. We offer business offerings via our Service Catalogcomponents are defined to deliver these offerings. Sometimes, one technical component supplies exactly one business product. Here, that single cons...
I have successfully discovered AWS resources using ServiceNow Cloud Discovery. I understand how AWS Accounts, Regions, VPCs, EC2 instances, and other cloud resources are populated in the CMDB.My doubt is: How do these discovered AWS resources get con...
Hi, Can anyone please explain me about the role of incident manager in Incident management? Regards, Saravana
How to configure SMS notification for a Incident record in ServiceNow?I want to send a SMS to a phone number once the related Incident is moved to 'closed' state in the system.Please advise.
Hi Everyone,I have a question regarding the Approval (sysapproval_approver) form.When I open an approval record for a Requested Item (RITM), I can see a Description section under "Summary of Item being approved" that displays all the catalog item var...
I am unable to open the flow when retrieving to the test instance from Dev. The error says 'Your flow cannot be found. Flow sys_id:n'We work on three languages: English, Norwegian and Swedish. The flow is only accessible when the language is 'Norwegi...
Issue with ServiceNow service catalog displaying multiple duplicate entries
Hi Community, Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it. Current view :They need in dashboard view how it...
Hi Community!As per the functionality, an Internal user should be able to create a case. When I impersonate as internal user or customer agent, when I select the account, I should get all the active sold products in the popup window. Instead of getti...
In Recommended Actions / Service Operations Workspace, I am using the OOB Guidance "Attach and share article".I can see OOB actions:AttachAttach and add link in commentAdd link in worknoteI want the popup and action behind "Attach and add link in com...
Activity tab of Interaction is in light orange color on Prod but not on Test What could be the reasons for this?.Please suggest. Spoiler
Hi Team,I want to validate the .csv file header that is attached to the Attachment type catalog variable, this validation can be on change or while submitting. I want to check for specific header columns that must be present (eg., First name, Last na...
Hi , I need to create a playbook with 2 scenarios. Lets say-1.Subflow Requirement- Submit a catalog Item via a subflow and make user to submit one field called test1.Once user fill the field details in requestor form fields, resolve the RITM.2. Subfl...
