Routing Requirement:All incidents and requests for type "corporate" received between 6:00 AM and 5:00 PM Central Time should be assigned to: Group1Any requests outside of this time window should be assigned to: Group2I want to autopopulate the group ...
Hello, so my use case is to send a notification to the managers of the employees selected inside a multirow variable set , but when trying to dot walk it in flow designer it doesnt work.How can I achieve this ? any help will be very appreciated, and ...
Currently I have email notifications setup to include links to Incidents (i.e. ${mail_script:incident_take_me_to_the_incident} ) and requests which open in the Default view. Is there a way to link incidents and request to open in Agent Workspace inst...
Hello,My requirement is to show notification icon (bell icon) on service portal home page (near profile logo).How can I achieve this? Please help!
We have started to use walkup experience for our internal support bars. We use the portal on a TV to siplay who is in the queue and next to be served. However, we dont want appointments to appear in the portal (see attahced screenshot). Does anyone n...
Hi Everyone Need your help on one of my requirement to get the knowledge articles from one instance and create or update it on another instance through schedule job. We have to get the data ( publish , retired ) from one instance and create or updat...
Hi I have tried in Maintenance scheduled list view in calender view but i didn't find anything, so I have created report using cmn_schedule_span this table but there i have only few fileds created and updated i didn't find scheduled date like when t...
As the title says, I want a line graph or a bar graph where I want to represent incidents opened and closed week-on-week. It should look like something in the image below. The blue line represents the incidents open week-on-week. The orange line repr...
Overview In recent times, I came across a requirement to automatically populate a date field (custom field – RCA due date) on Problem records during creation.This article explains the issue encountered initially and the improved solution. Requirement...
Hi Experts, I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...
IntroductionThis guide outlines the complete, end-to-end bidirectional integration between ServiceNow Incidents and Jira Issues. Moving forward, we will break down the full technical architecture step-by-step, covering outbound business rules, dynami...
There is a reference field "Name" in my catalog which is referencing to a Custom table, and its value is being displayed on the basis of selection of other variable which is choice field. For Non-Admin users it's showing NO MATCH FOUND on Portal view...
Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...
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Hi,We’re experiencing an issue where Turkish terms are appearing in the Incident SLA report, even though the user language and system language are both set to English.Has anyone encountered similar issue before? Thanks in advance!
