Catalog Item takes time to load

MarkJhonB
Tera Contributor

Hi Everyone,

I encountered a problem with a specific catalog item. This catalog item has 30 LookUp SelectBox fields. The issue is that when you load the catalog item on the service portal, it takes a long time to finish, approximately 30-33 seconds. Sometimes I receive logs of "Slow ACL" pointing to the "cmdb_ci_computer" (ACL type is read), and sometimes I do not.

Has anyone encountered this issue as well? Our instance version is Yokohama.

By the way, those 30 LookUp SelectBox fields are configured in different tables.

 

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