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Service Bridge - Assignment group is not syncing to consumer instance

SaiprasannaA
Tera Contributor

We have implemented a Service Bridge Integration between two ServiceNow instances. When the incident created from the provider instance (instance1-provider) , the incident got created in consumer instance (instance2-consumer) but the Assignment group is not mapping with consumer assignment group field.

 

To address this we have written an inbound transform script in the consumer instance for Assignment group inbound field. However, still the Assignment group is not being set.

 

Note : The assignment group is available in both provider and consumer instances. with different sys id's

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