Catalog item try it form page is not showing some variables
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-03-2022 10:20 PM
Catalog item try it form page is not showing some variables and it is behaving differently , but in portal its showing correct form

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-04-2022 01:52 AM
Hi Karthik,
Can you open this dictionary of the variable that is getting hidden in the RITM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-04-2022 01:53 AM
like Service field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-04-2022 02:05 AM
Hi,
Did you check this point which I said?
any catalog client script which is hiding it on native view by setting UI Type - Desktop
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-04-2022 06:24 PM
Hi ankur There are no catalog client scripts on this item only UI policies are there
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-04-2022 07:54 PM
Hi,
try to disable all UI policies and share how it behaves in native
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader