Catalog item try it form page is not showing some variables

Karthik Reddy11
Tera Contributor

Catalog item try it form page is not showing some variables and it is behaving differently , but in portal its showing correct form 

14 REPLIES 14

Hi Karthik,

Can you open this dictionary of the variable that is getting hidden in the RITM

 

like Service field

Hi,

Did you check this point which I said?

any catalog client script which is hiding it on native view by setting UI Type - Desktop

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi ankur There are no catalog client scripts on this item only UI policies are there

Hi,

try to disable all UI policies and share how it behaves in native

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader