Hello, I am new to doing configuration / development work on Servicenow (so I apologize if the answer to my question is obvious). I am implementing Demand and want to be able to assign assessments to various individuals who are not ITIL users. When...
I know standard change do not require approval. But we have one standard change template that we would like to go to an approver. How do we handle that? I do not want to change the workflow for Standard Change since I only need one of my standard ...
created 2mo ago in IT Service Management Hi, Need a solution that for client side code, synchronous AJAX methods should not be used then how we can use some other thing like script include for the requirement. Script: function onChange(cont...
Hello, i have make on order guide for choose software. but the list collector is not in alphabetical order. the set up is : Thx for your help.
I accidentally deleted the standard templates for change. Is there a way to get them back? Please advice.
How to convert date time like this "20030228032647.0Z " into MM-dd-yyyy hh:mm:ss ? This date time is being fed through Active Directory integration with ServiceNow and I'd like to process this date time in the Transform Map itself. Any help would be ...
Hi guys I some instances - OOB - you will find catalog item (demo data like Apple xx and Lenovo yy) and "procurement" workflows especially "Procurement process flow - hardware", "Procurement process flow - software", ""Procurement process flow - DEF...
We are in a situation where we need to update the history table(sys_history_line), but unable to do so. We tried from both background script and form level even after i modified the existing ACL it doesn't seem to be working. Any suggestion how to up...
We have turned on 'Enforce CI verification' on our Model Categories so that new CIs do not automatically create assets. This is due to the fact about 90% of our CIs do not require assets.We are looking to add assets manually at the start of the proce...
I have a requirement where user have feature to reopen the incident ticket, at the time of reopening the ticket state of the current incident will be redirected to its previous state instead of work in progress. case 1: if the incident is moved form ...
Trying to use the the SM Planned Maintenance application but it's not triggering a facilities request.I've gone through the Wiki but still nothing - Anyone successfully using this module who can provide some help on where I may be going wrong?
in above syntax,where we use current and where we use gr(in place of curent)
I have a scripted REST API to create REQ/RITM of a particular catalog, how do I modify REST Request Body before I create REQ?
Trying to find more information on defining and documenting Personas. More and more there is the term Persona being thrown around and I would like to better understand how they are determined, documented and managed as we move forward with the overa...
