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We have implemented a business rule to set "current.assigned_to = 0" whenever the condition "current.assignment_group.changes()" is met.However, this caused the following issue:When the incident is moved to "resolved" status, "current.assigned_to = 0...
While we can measure license allocation in ServiceNow, it seems to us we don't have a way to measure actual utilisation of those allocated licenses. Our organisation is made up of a loosely affiliated set of units and the demand for licenses is high....
I'd like to create a custom field that provides a list of choices (e.g. A, B, C, D, E), but I want to allow more than one of the field's values to be selected (e.g. select A, C, D). How can I do that with the choice field? ...or should I be using a d...
Hi all,I've put together a basic web service script and associated SOAP getRecords message. I can call this successfully using wget from a windows command prompt and it returns expected values. However, I am required to get this running using cURL an...
We are experiencing an intermittent problem of an empty shopping cart when a user orders an item. When a user orders an item and then clicks back to the main page of the service catalog the item sometimes disappears from the cart. If the user tries t...
Is there a way to add a field to the global search that is not being indexed? Specifically, I added a search group for the HR application, but the Description field does not appear to be searched. Short desc, caller, etc etc all work as expected.
Hi, I'm going round in circles on this and hoping someone can help. I have set up the notifcation as mentioned in:http://wiki.service-now.com/index.php?title=Creating_a_Simple_Reminder_Email using an 'On Hold' date/time field in the Incident form (u_...
HiJust been at a customer site, that are offering managed services to customer and they have the following requirements:1) Custemer facing employee (CFE) are ordering new CI for the customer - the CI is either a business server or a server. Both CI's...
I was wondering if anyone has figured out how to create a scheduled-job that performs a text-index (specifically sc_cat_item) on a table. Currently, I need to manually index each time after publishing new catalog items.I have found the UI action + sc...
All,I was recently tasked with "make sure our phone numbers from the service catalog that users type in follow this criteria". So.. I did some research and found out that's done via a validation script. I wrote a JS that works perfectly for what we'r...
Our help desk would like to search sys_audit to look specific changes (urgency and priority changes, etc.). Is there a way to be able to see the incident id in the audit log and is it possible to relate the audit record to the incident record for rep...
Before implementing Service Catalog for a client, I asked the question of them " how do you want to handle reassignmments?". For example, a user submits a "request not listed here" type of request. Service Desk gets it, and assigns it a GroupA. Group...
Hi everyone.I am new to service now and this is my 1st post so please don't be too harsh.I started exploring UI pages and I want to start using GlideAggregate to make some custom reports.I checked the service now wiki page and took the first example ...
Hi,Is there any way to prevent 2 or more users updating an incident at the same time?
I am encountering an issue with out LDAP configuration. I have followed all the documenation provided on the Wiki, but something is not working. We are connecting to Active Directory hosted on a Win 2K3 server.The test connection works to the server....