Catalog item try it form page is not showing some variables

[Karthik Reddy11]

Catalog item try it form page is not showing some variables and it is behaving differently , but in portal its showing correct form 

[Karthik Reddy11]

Hi Ankur 

By disable all UI polices it's working

I can see all variables on RITM page

you can see one example UI policy is below screen shot

[Ankur Bawiskar]

then definitely some UI policy is causing the issue

[Karthik Reddy11]

Hi Ankur 

There are 2 different UI Policies 

1.If Request type is A & Number of Request is 1

Below Fields should be Displayed

->Type of Request

->Service

->Category

->Subcategory

->Approval Group

->Approver / Change Manager name

2.If Request type is B & Number of Request is 1

Below Fields should be Displayed

->Type of Request

->Service

->Category

->Subcategory

->Approver / Change Manager name

In both UI Policies Applies on RITM checked it is behaving Different

If one of the UI Policy Applies on RITM checked & another UI Policy Applies on RITM unchecked it is behaving Different

[Ankur Bawiskar]

Sorry we are not sure what's configured in your instance so cannot help much.

Please check the behavior for another catalog item as well

Regards
Ankur

[Alicia Haag]

Open the Workflow corresponding to catalog item. Open the task where you want to see all the variables. - Select the variables that you want to see on task form, shuffle to right-hand side as shown below.

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