Catalog item
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‎01-11-2024 03:03 AM
Hi , I have created a catalog item with below information.
Form Name : Hardware Tools 1 . Field Name : Requester , Field type : reference 2. FiledName : Hardware Requirement,Field Type : Radio Button) Options are as mentioned below Laptop Desktop Mouse Keyboard 3 .FIeld Name : Manager, Field type :Text Box (Read only field) 4. Field Name : Description, Filed type: Text Box In the above requirement (row1) when user selects Laptop then below field will display to him which should be mandatory: Filed Name : RAM , Filed Type: Dropdown 250GB, 500GB 1 TB .
In the above requirement (row1) Manager filed should be read only and should automatically populated with requester manager name .Means when you select the requester then manager name of that requester needs to be populate in that field. I am done all the requirement till now .
But we need to create a workflow for further process .
Below is the requirement :
Should move for approval to the requester manager mentioned in the form . If approved by manager then one task has been attached for fulfillment and it should be assigned to any assignment group . If rejected by manager then item or request is closed rejected. When the task is assigned to assignment group as mentioned above. Then if the task is closed complete then requested item should be displayed as completed and if the task is closed canceled then request item status should be displayed as closed canceled. Short Description- hardware tools of Requester Description - Display all fields with labels and values
Can any one help me to create a workflow
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‎01-11-2024 03:05 AM
Hi @Ashok kumar
It is pure you are passing your work, we are happy to help, but share the Flow you created and where you stuck. If you try you will learn more.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎01-11-2024 03:15 AM
Hi,
In order to autofill Manager field, write a Catalog Client Script.
Thanks and regards,
Ehab Pilloor
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‎01-11-2024 04:32 AM
Hi, I recommend checking the existing catalog items and workflows - how it is configured and workflow developed use the same for your requirement i.e., recreate the same.
Suresh.