Catalog Items Dont Show Up in Self Service Portal

diegolimahif
Tera Expert

Hello everyone!
My client instance have a problem related to the display of catalog items on the Service Catalog portal.
We have another portal for end users in which these offers are being presented correctly, however, on Self-Service - Service Catalog only a white screen is displayed without any of the offers.
When evaluating some other topics similar to this one, I saw that some settings should be made in both categories and offers, and all of them are as suggested in these respective topics, all visibility settings are correctly defined.
Is there any other way to assess why these categories and items are not being displayed?

1 ACCEPTED SOLUTION

diegolimahif
Tera Expert

Hello again, 

 

After some tests I managed to solve the problem.

 

In Maintain Catalogs I renamed the Catalogs view value in Portal Page Catalogs from "catalogs_default" to "catalogs_default_".

 

With this action, a new view  catalogs_defaults was created and the offer categories started to be presented in all domains.

 

Thanx again for all help!

View solution in original post

6 REPLIES 6

I just tried something in my PDI. Please try this in a lower environment first. I went to System UI > Views menu. I then searched for catalog_default and renamed for the name and title by adding a one at the end.

BrianLancaster_0-1724685237163.png

Then when I went to Self-Service > Service catalog It recreated that view. Maybe doing this will allow you to add the categories.

diegolimahif
Tera Expert

Hello again, 

 

After some tests I managed to solve the problem.

 

In Maintain Catalogs I renamed the Catalogs view value in Portal Page Catalogs from "catalogs_default" to "catalogs_default_".

 

With this action, a new view  catalogs_defaults was created and the offer categories started to be presented in all domains.

 

Thanx again for all help!