I have a simple Catalog UI Policy (fields are hidden if a particular value is selected in a dropdown box) that is not working on the Service Portal. When the Requested Item is created the Catalog UI Policy works properly if an ITIL user triggers it. Is this common behaviour?
I've managed to figure it out. I had the fields set as Mandatory which was preventing them from being hidden. I've updated the UI Policy to modify that setting when triggered as well which has fixed the issue
I've managed to figure it out. I had the fields set as Mandatory which was preventing them from being hidden. I've updated the UI Policy to modify that setting when triggered as well which has fixed the issue
