We have requirement to update the records in the custom table from 3rd party Rest API response.Rest API returns bulk data like 1000 records.Instead of updating the target table records directly, We want to parse the 3rd party API response data and lo...
Hello, I am redesigning my "Standard Ticket" page. This is what it looks like now with the redesign. This is the old way, which is how it looks in production. How can I get the highlighted area to show on my new and improved "Standard Tickets" page...
Hi Team, we are tasked with reading a payload which is given below. Please help me reading the payload which helps me in performing an integration {"queryId": "#devices_with_frustating_user_experience","executedQuery": "devices| include dex.scores du...
Hi Team, I have a custom requirement related to fetch & build report on the user historical login data (No. of times user has logged into the system) for a 30 days to put at least.To start achieving this, I tried building report on sysevent table (lo...
Based on the Business Unit selection, I am looking for the option to add a Generic Email id to the watch list. Can anyone suggest best practices on the same? Thanks In advance
I have not found a good way to track level of effort for those that work tickets (fulfillers). I have agents who touch/update many tickets, and if the ticket gets escalated to a different team, I cant show the level of effort through out team. I've t...
Hello all, I am looking for a way, if there's any, to have the options in a select box be selectable by role. As shown in he attachment, I would like for only users with certain role OR group membership to ONLY be able to select (or see) the Purchas...
I have <sp-date-picker>from which I am setting min and max date, and its working fine but if user select date manually from text box it gives access to set any date. But I want restrict it either by adding error message or by making input box as read...
I have wrote assignment rule for particular location queue but still it doesn't assign interaction to particular group what may be missing
Hello All,We have an requirement, when user opens an incident form and click on FOLLOW button , then the user should be added to the watchlist of that incident. But we are not able to find the UI action for that Follow button.Could someone please let...
hi all,I have a javascript question. I have an onSubmit catalog client script to prevent submission of a record producer if the user has not checked a box on the form. This is working properly. However I need this to only apply if another field...
Hi, we are using select box field in catalog form, in that select box we have to display different LOV's as per the company data. so for showing those i am using a catalog client script to add and remove option from the select box, but when the end u...
Hi, When we change the state is resloved then the Resolution Notes and Resolution Code should be mandatory then after we will filling the those fields and then after I need to the Resolution Notes and Resolution Code information to appear in to workl...
HiGET articles of Knowledge management API currently only pulls in snippet of the article content. Does anyone know where i can update it to include the whole content?Cheers
Hello, We've implemented the walk-up experience and configured dedicated time slots based on the reason for the visit. While these slots are functioning correctly on the desktop version of the portal, they aren't working as expected on mobile device...
