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How to find the closest schedule date with my planned start date

my change request planned start date : 2024-03-20 01:00:00Script: overlapSpan Dates:   2024-04-03 01:00:00Script: overlapSpan Dates:   2024-03-27 01:00:00 Script: overlapSpan Dates:   2024-04-10 01:00:00  To my  planned start date : 2024-03-20 01:00:...

surya76 by Tera Contributor
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  • 2 replies
  • 0 helpfuls

Resolved! how to auto assign role to user.

 i have a requirement where in a table there is a user reference field. i want to auto assigned role to a user when the that user field is populated.

Akansh by Tera Contributor
  • 1928 Views
  • 3 replies
  • 0 helpfuls

Resolved! Feedback Widget on Service Portal

Hello everyone, I am working on setting up a feedback button on the Service Portal that on-click, show a Pop-up box with a custom made Survey on it. The only things I am struggling with are the CSS portions of the widget.  1. For the image scale ques...

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Manan4 by Kilo Contributor
  • 9391 Views
  • 16 replies
  • 2 helpfuls

Resolved! Out-of-the-box change model??

I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a l...

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Resolved! Change greeting in Service Portal depending on the time

Hi all Currently in our portal we have this personalised greeting when users log in... we used this code  function() { /* widget controller */ var c = this; c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Ser...

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Resolved! Export / Import ATF Test & Suites

I'm preparing to clone my DEV instance before we update to Washington DC.I have built several test and suite that I want to move prior to cloning so I can bring them back after the Cloning for testing.

John H1 by Tera Guru
  • 701 Views
  • 1 replies
  • 0 helpfuls

ATF: Validate List Values and Look up field values

Hello Everyone,Have below two questions, wanted to know the possibility with script or UI Step.1) I am looking for a way to validate the the Reference field values are coming correctly or not.         For Ex: In Incident Table I wanted to validate th...

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Change management migration to OOB from customisation

Hi Community,We are planing to migrate our change management to out of the box from our legacy customisation.do we have any plugin or procedure to follow for this, like we have for Problem Management migration utility plugin?

Mithilesh K by Tera Contributor
  • 393 Views
  • 1 replies
  • 1 helpfuls

UI Action to trigger assessment on Release

Hi All, Created Assessment type and need to trigger it using UI action on Release form. I tried but it not working at all. Please if anyone can help me with this. RegardsNisha

Stage field is showing backed value instead of Label

Hello Folks     I'm currently using a Flow and Subflow for a catalog item. While I'm setting the RITM's stage as 'Fulfilled' in Subflow after the approval. It is showing 'fulfilled' which 'fufilled' is not on the dictionary. I'm selecting stage label...

Avee90 by Tera Contributor
  • 757 Views
  • 3 replies
  • 0 helpfuls