Resolved! How do I add a link in an email template to a change in the Caused by change field of an Incident?
Hi Guys, I need to get a link on an email notification on the incident table to the related change that cased the incident.
Forum Posts
Contract Management - Recurring rates
Dear ServiceNow Community, First time posting so I hope I found the right place for it We are planning to manage our mobile phone contracts in ServiceNow.In our case every mobile phone number would be a separate contract which can be assigned to a u...
Resolved! ServiceNow Security Questions OOTB design
Hi folks,Just been asked by my colleague who is a Functional Spec Analyst who is writing a documentation about ServiceNow Security, one requirement is about two layers security protection, I know ServiceNow has username and password to identify a use...
how to add two images on caller field on incident table
i have requirement my requirement is that i have to add two images on caller field one is vip icon and second is security icon i tryied many solution from community but no any single work i tried this code on style but in incident list view overla...
How to Change assignment group based on catalog item variable field ??
We have one existing workflow currently after raising request it automatically assigned to particular assignment group. This functionality already added in workflow only. Now we have requirement based on one of the catalog variable it should be assig...
Resolved! Linking a catalog item to a standard change
Hi all, does anyone have an idea how to link a catalog item to an existing standard change? The requirement is: Once a requestor fills and submits a service catalog request, it should link to a particular existing Standard change
Is it possible to start same priority sla when a previous sla is completed?
Hi All, Ex: P1 Response SLA is created upon incident created, when Assigned To a engineer, it will be completed.i would like to start P1 Response SLA again upon some X field change/update on the form. is it possible?
Hide form annotation on change of a field value for onChange script
I have a field called Pickup location , which is dropdown and has 2 values 'external' and 'internal'. so when we provide 'external' the form annotation and field should populate which is happening, but when I save the form and then change the Pickup ...
Catalog client script of variable set to a single catalog item
Hi All,I am having a variable set which contains an attachment (custom widget) drag and drop attachment button kind.It is used in 5 catalog items. In one catalog item(itemA), the attachment (custom variable set) has to allow only 1 attachment , multi...
Servicenow to Rulebook Application integration
Have anyone done integration setup with Servicenow and Rulebook(finance application).If yes what all are the pre-requisites and steps followed for the 2 way integration.Regards,Debasis
How to Change assignment group based on catalog item variable??
We have one existing catalog item. now requirement came so need to change assignment groups based on one of the variable field present on catalog item.How can we achieve this scenario?
Cannot find ServiceNow documentation for glide.ui.syntax_editor.polaris property
Hi,I am not able to find any documentation of ServiceNow for these two properties:glide.ui.syntax_editor.autocompleteglide.ui.syntax_editor.polarisCan anyone enlighten on what exactly is significance of these properties are and link to docs if any.Si...
Display a field in Mutli-row variable set upon selecting an option from a field outside the set
Hi Experts, I got a requirement to display a variable inside the Mutli-row variable set when an option is selected from a variable which is present outside the variable set. Below is my requirement: If the drop-down value "Medical" is selected from t...
Is there a way to check if the incoming email is High Importance in Inbound email action?
Hi All, Can we check if the incoming mail is high importance? if it is the priority of the incident created needs to be critical, TIA.
Configure Service Operations Workspace
Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.How can we configure Service Operations Workspace for incident and Service Catalog management. Thanks,
