Category is replacing with subcategory

Naveen Duvvala
Tera Contributor

‎08-25-2023 04:33 AM

Hi All,

 

We have few categories and subcategories configured on one table with same name, but if we try to send category on to change_request form system is picking subcategory instead of category but category field should not allow subcategory value but our system is allowing. How to restrict this kindly help on this, we can't change the subcategory name because 10+ of our customers using the same category and subcategory.

 

I have attached one screen shot here we can clearly see category field is occupied with subcategory, and the domain people are unable to view the tickets due to this manipulation.

 

Kindly somebody help on this.

 

Regards,

Naveen

 

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎08-25-2023 12:10 PM

@Naveen Duvvala Since your Category field is a reference field, you can apply a reference qualifier on it. 

javascript:current.u_type='category';

The above line will make the category field to show only those records which are of type category.

 

Hope this helps.

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