To change the category ,subcategory and assignment group how to enable the drop down

[RichaRose]

To change the category ,subcategory and assignment group of request how to enable the drop down 

[Bhimashankar H]

Hi @RichaRose ,

For drop down you can always check on standard incident form. shown in below screenshot.

And most of the time assignment is reference type mean, it is variable type is reference that refers a column from a different table.

on which table/form you want to enable ?

Making the variable type as described above that will be enabled automatically.

Thanks,
Bhimashankar H

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[Rafael Batistot]

Hi @RichaRose 

The category and subcategory you create in Choice list, "sys_choice".
To add the assign grupo is in Assignment Data Lookups, "dl_u_assignment" 

May this tutorial help you 

https://www.youtube.com/watch?v=x55KA4CBOII

[Nikhil Bajaj9]

Hi @RichaRose ,

I guess you want to add new values to Catgegory, subcategory dropdown. If yes, naviagte to that field and right click on the field label and select configure choices. In the next screen, you can add/remove choice options for category, subcategory.

If you have any other query, feel free to ping back. If my answer helepd you, please mark it- solutiona ccepted.

Regards,

Nikhil Bajaj

[prerna_sh]

Hi @RichaRose 

You need to create choices for category and subcategory. To do so
1. Navigate to "sys_choice" table.
2. Fill all values, "element" is category/subcategory, also for subcategory which should be dependent on category, fill dependent field on form.

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna