Cause/Source "Comment cannot be viewed by technicians until work begins on requested item"
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‎07-10-2024 07:48 AM
How/why/where does this message get triggered when a customer enters a request for Customer Portal
"Comment cannot be viewed by technicians until work begins on requested item"
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‎07-10-2024 07:54 AM
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‎02-06-2025 06:17 AM
It's part of a check for RITM state and related pending tasks - See this link for the specific code:
https://www.servicenow.com/community/itsm-forum/message-quot-comment-cannot-be-viewed-by-technicians...
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‎02-06-2025 08:20 AM
Do you know how I can find the Business rule for this?
