Change & Release Management

[mskumar]

Hi - I am new to ServiceNow and just learning the ropes.

Wanted to understand if Change & Release management is used just for changes/releases for the various ServiceNow modules/applications or is it used for other applications in the company as well? For example, in a company, we use various other vendor products such as Oracle Cloud or Salesforce and internal web builds etc. If a company is using ServiceNow ITSM for change & release management, do we create Change & Release tickets for any changes for applications like Oracle and/or Salesforce as well? Or is it specifically used just for changes in ServiceNow modules like ITSM/CMDB/HRSD etc? 

I am guessing Incident is used to report outage/issues for any technology the company uses, please correct me if I am wrong.

Thanks

[abbasshaik4 · Accepted solution]

Hello @mskumar,

Please refer to the below link's:

https://www.servicenow.com/products/itsm/what-is-release-management.html

https://www.servicenow.com/products/change-management.html

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,

Abbas Shaik

[abbasshaik4 · Accepted solution]

Hello @mskumar,

Please refer to the below link's:

https://www.servicenow.com/products/itsm/what-is-release-management.html

https://www.servicenow.com/products/change-management.html

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,

Abbas Shaik

[Dr Atul G- LNG · Accepted solution]

Hi @mskumar 

Wanted to understand if Change & Release management is used just for changes/releases for the various ServiceNow modules/applications or is it used for other applications in the company as well?

Atul: Change and used for CI and Release for Services /product manily.

For example, in a company, we use various other vendor products such as Oracle Cloud or Salesforce and internal web builds etc.

Atul: Yes, create these as service / applications / infra as fitted.

If a company is using ServiceNow ITSM for change & release management, do we create Change & Release tickets for any changes for applications like Oracle and/or Salesforce as well? Or is it specifically used just for changes in ServiceNow modules like ITSM/CMDB/HRSD etc? 

Atul: Please refer these links

change

Assets - Now Create (servicenow.com)

Release

Assets - Now Create (servicenow.com)