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Change and Problem is missing in application menu

Not applicable

As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter  Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. 
Is this a known issue or do I need to make any configurational changes?

8 REPLIES 8

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

This is a very common issue these days in PDI. The best approach is to release the instance and take a new one, or go to Plugins, identify the incident, and manage/change the plugins yourself in PDI.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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virajsapte99
Tera Contributor

Hi @Community Alums 

I checked this in my PDI, even I'm unable to find it. I also repaired Change Request (com.snc.change_request) plugin, still the same issue.

Get a new PDI please.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

glideFather
Tera Patron

Ahoy @Community Alums,

 

check the particular roles as Australia brought granular admins - incident admin, change admin, etc...

 

check these for problem and/or change:

GlideFather_0-1778590145963.png

 

Also, is it happening for admin or what user/role?


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