Change approval

Somnath_snow
Tera Contributor

When a change goes to 'assess' state, approval of the change should go to the selected CI's approval group.

Need help on this use case .

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Somnath_snow 

 

You can do this via change approval policy

 

Create a new Approval definition

AGLearnNGrow_0-1709299372397.png

 

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Hi @Somnath_snow 

 

AGLearnNGrow_0-1709384995860.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Mark Manders
Mega Patron

What's your question? How are you setting up the approval flow? Is it workflow of flow designer? 

And please realize that the community isn't here to do your work for you, but to help on the things you run into and can't get done.

change_request.cmdb_ci.approval group is your dotwalk path to get to the group.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Somnath_snow 

 

You can do this via change approval policy

 

Create a new Approval definition

AGLearnNGrow_0-1709299372397.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Somnath_snow_0-1709327106123.png

Yes i tried that. But i am not able to choose approval group under the Configuration Item. 

Hi @Somnath_snow 

 

AGLearnNGrow_0-1709384995860.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************