CHange Approver Workflow

vlcaucci
Kilo Expert

Good morning, Surely my question is trivial but I changed approvers more than a year ago and I don't remember where the lock icon is located to change the approver (step approver workflow) If anyone can help me Thank you

2 ACCEPTED SOLUTIONS

Hi @vlcaucci 

 

You need to click on 

LearnNGrowAtul_0-1701948812814.png

 

then add the user

LearnNGrowAtul_1-1701948840019.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

HI Thank you for your answer. the problem is that there is no padlock next to users

vlcaucci_1-1701949234822.png

 

View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @vlcaucci 

 

If you are using the workflow, there is activity called Change approval policy , open that and check the approval policy name or go to Approval policy in navigation bar and open and you will find the details. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi, I didn't understand well. I am in the approval flow and I need to change the name in the approval but I find this message: "Specify the users whose approval will be requested. To edit this field, click the lock icon. To select specific users by name, use the lookup list. To select users from field values on the current record at runtime, click the tree icon. Each user will be assigned an individual approval record." and I don't remember where the lock icon is. see attachment

Hi @vlcaucci 

 

You need to click on 

LearnNGrowAtul_0-1701948812814.png

 

then add the user

LearnNGrowAtul_1-1701948840019.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

HI Thank you for your answer. the problem is that there is no padlock next to users

vlcaucci_1-1701949234822.png