Change Blackout Schedules automation?
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07-04-2025 03:57 AM
Dear Community,
Has anybody succeeded in crating record producer that can create Change Blackout Schedule automatically after approval. I am not a developer and looking for simple practical guidelines, if that is possible, of course.
Many thanks!
Kind regards,
Elitsa
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07-04-2025 04:41 AM
Hi @Elitsa
Greetings!!
We had a similar requirement from our client, but to be honest, it turned out to be quite complex.
In short, here’s what we did:
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We created a Record Producer to capture high-level details and made the schedule name available as a variable on the form.
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The user was then asked to provide the necessary details through that form.
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Once submitted, the user had to use another Record Producer, where we referenced the first-created schedule as the parent record.
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In that second form, the user was asked to enter the schedule entries—start time, end time, and other relevant details.
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We created multiple variables and mapped them on the backend accordingly.
It may look simple on the surface, but it was quite involved behind the scenes.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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