Change Calendar Acceptance Creating an Incident

[terrieb]

How can I stop an Incident from being created when a Change Implementer accepts the calendar appointment for their Change Request?

[sachin_namjoshi]

You can stop the creation of new incidents when accepting a change request calendar invite by adding a condition in your Create Incident (Type : New) inbound action as below:

condition:

(email.subject.indexOf("Accepted:")<0)

Regards,

Sachin

[terrieb]

While that solved the issue for Accepting the Calendar appointment, if, for some reason they Decline or just don't open it (Tentative), it still creates the Incident.  

From: ITS Help Desk
Sent: Friday, June 16, 2017 2:34 PM
To: Terrie Barbarossa <TBarbarossa@TampaAirport.com>
Subject: Incident INC0010425 -- opened on your behalf

Short description: Declined: Change CHG0030340

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Comments:

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2017-06-16 14:33:51 EDT - Theresa Barbarossa ^{Additional comments}

received from: tbarbarossa@tampaairport.com

[SanjivMeher]

You need to add similar condition

(email.subject.indexOf("Decline:")==-1 && email.subject.indexOf("Tentative:")==-1 )

[terrieb]

OK testing now - will let you know what happens

Thanks!