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Resolved! how are VLANS modeled in the CMDB? what class is used for this?

Hi   I'm working on an implementation of a CMDB and would like to model VLAN's as part of the service model. There is no specific class for this and I'm would like to know if there is an existing class I should be using or if I should create a new cl...

alexrozov by Tera Expert
  • 3634 Views
  • 3 replies
  • 1 helpfuls

Incoming emails not creating incident

Hi Thank you in advance for reading my questions, fairly new to the community. The issue is that I have a requirement to have all emails sent to our Service Desk be converted into an Incident this includes emails that are sent from partner companies ...

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Roshni1 by Tera Expert
  • 478 Views
  • 2 replies
  • 0 helpfuls

Dynamic Filter for List collector value

Hi All.I have a list collector (BL)in the customer_contact table. Values are:ABCXYZ I have to add a dynamic filter in the Case table to get the list of cases whose contact has above BL. I have written already created the dynamic filter but it is not ...

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Samiksha2 by Mega Sage
  • 385 Views
  • 3 replies
  • 0 helpfuls

restart flow designer

Hi all, i'm try to cancel the existing flow and try to retrigger a flow i write a UI action, currently i'm able to cancel the flow and restarting the flow again approvals getting triggered below script i have written  UI action: (function() { va...

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rognomolta by Tera Contributor
  • 1067 Views
  • 1 replies
  • 0 helpfuls

Want to check Oauth integration using rest message

Hello Everyone, So I have created an Oauth client which I am able to test via postman and I am able to receive the refresh and access token.But I do want to test the same via rest message.So I created an oauth provider referring the instance with the...

Roy44 by Tera Contributor
  • 328 Views
  • 1 replies
  • 0 helpfuls

To-dos functionality for ITSM

Does anyone know if there is something similar to HRSD To-Dos for ITSM? We have a business process that requires users to submit a form then half way through the workflow, submit some more data which wasn't available to them during the initial submis...

Resolved! Release Management Delivery Plan

There is an available field on features called Delivery Plan. The only documentation I can find for delivery plan is related to Service Catalog and says it is not supported. https://docs.servicenow.com/bundle/washingtondc-api-reference/page/script/us...