I have a story to implement on knowledge management. The requirement is:As the knowledge process owner, I would like to be able to have knowledge articles translated into [list of languages], so that I can serve knowledge to all my users who speak th...
Hi All,I have a requirement, where I have to create metric definition when incident is assigned to some specific groups where parent is ABC, I am able to add the condition and metric instances are getting created but when the assignment group is assi...
I would like to know how to implement the following in ServiceNow.Is it possible to export the files attached to each record's form screen as a PDF by pressing a custom export button on the list screen?I would like to export the files attached to eac...
I have a notification generated from rejection of an approval related to change. How can I include link to Approval record in the email. For change link I used ${URI_REF} but not sure how to access the Approval record.
Hi, Are any additional configurations available for the @mention feature to make it clear that the right user is being selected? As an example, we have 2 people in the company with the same name and each of these people has multiple accounts in our u...
Hi Community, I need help in adding a link in String type field. How can we store a link/add a link in String type field ? Any help would be greatly appreciated. Thanks Pihu
Hi All, I want to copy attachment from File attachment field created on incident table to same record so it will show in manage attachment at the top of the record, can you please help. I tried GlideSysAttachment.copy function but it didn't work. T...
Hi Team, I am facing a problem where I've created choices for the Request item stage field. It shows the choices in the back end, but whenever I set the stage value through Flow Designer, the choice doesn't appear for selection. After i tried crea...
Hi, im trying to create a user criteria based on the users city, i created this script but the catalog item doesnt show up for users with this city: answer = checkLocation();function checkLocation() { var userRec = new GlideRecord('sys_user'); ...
Hi All, Need to trigger a notification in a Pm_project table. we have filed called Percentage complete in Pm_project table and we have form section which is Status report under this they will create record in project_status table,My trigger conditi...
When the current caller id email ends with "@gmailusa.com", I need to send the notification to "USA tower" additionally. I wrote the email notification script as mentioned below but it's not working.(function runMailScript(current, template, email, e...
I made a notification to be send every time an incident is created on my pdi.I ticked both email properties to enable emails for my pdiWhy is an email not sending to the temporary email? thanks,Carol
Hi All,I have one requirement I just want to create one Pop Up in agent work space in related list so user don't want to click on new button and new page they just want to click on the related list and they want to add all field witch is visible in t...
Hi Community, OOTB automation adds a comment "Request Automatically Closed as all Line Items were complete" to REQ whenever its closure is triggered by Business Rule "Close Parent if Required" on [sc_req_item].The code:new SNC.RequestItem(current).cl...
Why user get type field as none in change request after new change request creation.