Role restriction
The same person is unable to provide more than one approval on a single Change request. The person who implements a change is unable to provide an approval for it, using BR.
Forum Posts
Handling Real-Time Field Updates in Record Producer Forms
When a user fills out the Record Producer form, some fields (e.g. Field 1, Field 2) are dynamically updated by backend integrations. However, upon submission of record producer form, these fields revert to their original values from when the form was...
Resolved! Need to close the change task for cancelled change request, for change task state field is gryedout
@Ankur Bawiskar can you help me with below issue.We need to close the long back created change tasks were state field is greyed out in draft state.already change request is in cancelled state. But still change task are in draft state. Tried backgroun...
Need to know the feasibility to create fields dynamically on Servicenow portal form from Azure
Requirement:There is a drop down field with 30 options on Marketplace form. On the basis of the selected option, we need to fetch the JSON file from Azure to Servicenow. (Each option having different parameters list to be displayed on form)Add an opt...
Change module rework - moving back close to OOB
Currently, we have a heavy customization built on the Change module and we need to remove customization and move back closure to OOB. Kindly suggest, if there is any process that we should follow and do ServiceNow provides assistance and any guidelin...
How to Make the Embedded list mandatory
Hi Team,We have embedded field in Change Task table. We are trying to make the embedded field mandatory when the change task is in open state. Kindly help me how to proceed it?
Resolved! How do I create a client script just for Agent Workspace?
Looking to clear a field on the Incident form with an onChange client script. I want this done for Agent Workspace -- how do I do create one such that it executes in Workspace? Note: I've got a UI Policy set up that works for the platform and Agent W...
How to get value of dot walking field in client script?
How to get value of dot walking field in client script?
Service Bridge E-bonding is not working
Hi all, In our instance e-bonding is not working from the provider side. As i have check from both of the instances the consumer instance is working fine and getting e-bonded with correlation id but on the other hand provider instance is not getting ...
URL Field in Translated Text (sys_translated_text) Table
How can we use the [sys_translated_text] table Record for URL field for different Language or How can we fulfill it with any another approach? For,Preferred Languge (English) on Service Portal - Clicking on Annoucement it will redirect to English Kno...
After clicking visualization , No value displayed in service operation workspace
Hello Community! I want to display interaction assigned to me count after clicking on visualization inn service operation workspace.But currently it shows undefined. function include({ imports}) { class ServiceDeskLandingPageUtilsSNC { ...
Resolved! How to add DLs in the notifications?
Hi Community, How to send notifications to DLs? I want to trigger 2 notifications to a DL. Thanks
AWS Service Management Connector Error
Recently i tried to add and validate a AWS Connector account but when i go to validate i recieve the error message below. Any advice? Error MessageError validating AWS account in one or more regions:AWS Security Hub in us-west-1: The specified queue ...
Make global search default to global for all users
Hi Team,When any user searches for any ticket on global search , he is given options to select workspace and global.Requirement is make global default to all users instead of giving them options to select workspace. Is this possible ? if so how ?
What Out of box mechanism moves change requests back to New when they are rejected?
dear community, In our instance, when a change request is rejected during Assess/Authorization phase, they goes back to New. It seems this is an out of box mechanism that is behind this, could someone tell me which one? I tried to check the change f...
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