Please help me with autopopulate field is giving an popup as " changes you made may not be saved". and the autopopulate which I gave is working in sp and not working in RITM or task. In my case requestedfor type (requested_for) , this requested for ...
Hi All, How to create the 2 or 2 sc task particular request through background script. Requests already created our instance, but we have to created manual tasks every request. Regards,Tharun
Hi Team, There is one requirement that whenever incident created caller is added to a group. I have written BR to add caller to group.Now, I need to remove caller from that group if he doesn't have existing incident in incident table. It must not be ...
Hi All,On the incident form there is 'Start Microsoft teams chat' button .that is visible for admins only and not to itil users.We have recently upgraded the instance to Utah release and started not visible. The user is satisfying the itil role and s...
Hi All, Can I delete few choices in dictionary in test instance manually before moving to product ?If I do so then I must update the data manually on prod as well . Will it be best practice ?I little bit confused because these are not present on D...
Hi,I have a custom field 'set flag' on change request which should be set to true if planned start dates and planned end dates falls in between defined maintenance schedule. There is a schedule which contains 9 schedule entries if planned start date ...
I would like to know if it's possible to run a report that looks for specific keywords in Work Notes and just extract into the report the Work Notes that have those words included - not the entire Work Note history for that record. Otherwise, it gene...
Hi All, In a field I want to display a example text one after other with numbers.How can I display . This field is multiple line text field . But the text is coming next to another even if I am trying to add space , after certain space it stops an...
I have a request to run the flow and check the status of the Transform Histories (sys_import_set_run) for a particular condition.I want my flow to wait until the "run time" completes and get the "state" status once the transform completes.In flow des...
Hello, Customer wants us to remove 'Number of rows removed from this list' message from Knowledge article table hence I read somewhere that we have to write query business rule, I tried writing one sample query business rule but that message is not g...
Doas anyone know how to add details in Agent Workspace form view for knowledge article? I would like to add "author"
Inactive records on incident need to be visible to ITIL role users only.
Hello friends, I am working on a requirement.How to achieve this.ThanksJenish
Hi All, I have create one inbound action in witch I have added condition of email id witch I want, from those particular email id ticket will created, as a admit if I do testing from that particular email id so at that time email and request both are...
