Change greeting in Service Portal depending on the time

[Richard Thomas2]

Hi all

Currently in our portal we have this personalised greeting when users log in... we used this code 

function() {

/* widget controller */

var c = this;

c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Service Portal';

}

Question: is it possible change the greeting depending on the time - so if it's pre 12 it would say 'Good morning Richard'

Thanks for you help

Richard

[Mark Roethof]

Hi there,

We are using below code on our Virtual Agent. Instead of the return, use your c.data.greeting. And instead of vaInputs.user.first_name use your scope.user.first_name. I think this could work already.

var greetingStr = gs.getMessage('G\'day');
var hourInt = new GlideDateTime().getLocalTime().toString().split(' ')[1].split(':')[0];

if(hourInt < 7) {
    greetingStr = gs.getMessage('Good night');
} else if(hourInt >= 7 && hourInt < 12) {
    greetingStr = gs.getMessage('Good morning');
} else if(hourInt >= 12 && hourInt < 18) {
    greetingStr = gs.getMessage('Good afternoon');
} else if(hourInt >= 18) {
    greetingStr = gs.getMessage('Good evening');
}
	
return greetingStr + ' ' + vaInputs.user.first_name + '!';

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Richard Thomas2]

That's fantastic - Thank you Mark - I will try this now 🙂 

[Rishabh Jha · Accepted solution]

Hi @Richard Thomas ,

Since you're generating the greeting message on your widget's client controller, you'd need to use the javascript's date function, unless you want to make a sever side call to get the date-time using the Glide APIs. The javascript Date() will get the date-time from the user's pc.

Here's the snippet to do that:

function() {


/* widget controller */


var c = this;

var today = new Date();
var hour = today.getHours();

var greeting = '';
if(hour > 20 && hour <= 4) {
    greeting = greeting  + '${Good Night}';
} else if(hour > 4 && hour <= 12) {
    greeting = greeting  + '${Good Morning}';
} else if(hour > 12 && hour <= 16) {
    greeting = greeting  + '${Good Afternoon}';
} else if(hour > 16 && hour <= 20) {
    greeting = greeting  + '${Good Evening}';
}


c.data.greeting = greeting + ',  ' + scope.user.first_name + '!' + ' Welcome to your Rathbones IT Service Portal';


}

Thanks & Regards,

Rishabh Jha

Aavenir (https://www.aavenir.com/)

[Rishabh Jha]

A minor correction on the first if condition is needed, should be an || -

if(hour > 20 || hour <= 4) {

Thanks & Regards,

Rishabh Jha

Aavenir (https://www.aavenir.com/)