Out-of-the-box change model??

robpresland · ‎11-21-2023

I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a little label with a blue background that says "Out-of-the-box" (I never configured this when I defined the change model). I notice the Emergency change model has a label as well with a red background that says "Break/fix". These little labels don't show in the classic GUI, and I can't find any such thing in the definition of the change models. What are these, where do they come from, and where can I change them?

robpresland · ‎11-21-2023

Thanks for the info. It didn't quite answer my question as to why my change model is labelled out-of-the-box. I was able to find the place in the script and the conditions. It's "out-of-the-box" because "admin" created it, otherwise it would be "custom".

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Dr Atul G- LNG · ‎11-21-2023

HI @robpresland

Surprised, I checked the same in the model and properties but did not find any solution for this. I am following this thread to see the solution.

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Dr. Atul G. - Learn N Grow Together
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Harsh Vardhan · ‎11-21-2023

Hi @robpresland & @Dr Atul G- LNG

The label message appearing because it has defined in script include. This script include is OOTB and created for service operational workspace, you can not change into existing one.

script :-

SowChangeCardsSNC.DEFAULT = gs.getMessage("Default");
SowChangeCardsSNC.EMERGENCY = gs.getMessage("Break/fix");
SowChangeCardsSNC.OOB = gs.getMessage("Out-of-the-box");
SowChangeCardsSNC.LEGACY = gs.getMessage("Legacy");
SowChangeCardsSNC.CUSTOM = gs.getMessage("Custom");
SowChangeCardsSNC.PREAPPROVED = gs.getMessage("Pre-approved");
SowChangeCardsSNC.UNPIN = gs.getMessage("Unpin this change");
SowChangeCardsSNC.PIN = gs.getMessage("Pin this change");
SowChangeCardsSNC.SUCCESS = gs.getMessage("Success rate");

script include name - SowChangeCardsSNC

https://<YOURINSTANCEURL>.service-now.com/now/nav/ui/classic/params/target/sys_script_include.do%3Fsys_id%3D9decd08b23f33010b8f7dc1756bf65da%26sysparm_record_list%3DnameSTARTSWITHSowChangeCardsSNC%255EORDERBYname%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_target%3Dsys_script_include

Hope it will help you.

Thanks,

Harsh

Dr Atul G- LNG · ‎11-21-2023

Hi @Harsh Vardhan

I respect your experience. Could you please tell me, how to go in this direction or you worked on this already?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Harsh Vardhan · ‎11-27-2023

Thanks @Dr Atul G- LNG .

I had explored this in past that's how I got to know the source of this script.