Change Interceptor UI (classic view)

[Isolda]

I would like to change the appearance of the 'Create New Change' interceptor and change the links to the different change models for buttons or some other functionality that makes the page more attractive and usable for fulfillers from the classic view. How can I do this?

What options do I have? I'm not finding a clear way to do it. Thanks

[Dr Atul G- LNG]

Hi @Isolda 

We can’t do much here. If you want to redirect, you need to use the Change Model, and make the necessary updates in the properties.

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/t...

[Dr Atul G- LNG]

Property	Description
com.snc.change_management.change_model.hide	Hides the Change models feature when the com.snc.change_management.change_model.type_compatibility property is enabled. When creating a new change, you do not have the option to choose a model, and the Model field is not available on the Change request form.
com.snc.change_management.change_model.manage_workflow	Enables Workflow management support for ChangeRequest API if the com.snc.change_management.state_model plugin is installed. This will call the 'deleteDefaultWorkflowContext' method to be called on specific state and type changes.
com.snc.change_management.change_model.type_compatibility	Enables Change Type Compatibility for Change models if the com.snc.change_management.state_model plugin is installed. When true allows changes to be created with both the type based workflow and Change models.

[Dr Atul G- LNG]

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/r...

[Ankur Bawiskar]

@Isolda 

it's a wizard page and there is no direct way to manipulate the look and feel.

Example: the code comes from platform level and you can't show buttons instead of links

However you can use a UI script and make it global and detect the URL and accordingly add some CSS etc

Note: For this you will require DOM manipulation which is not best practice

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