Change Interceptor UI (classic view)
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11-17-2025 04:36 AM
I would like to change the appearance of the 'Create New Change' interceptor and change the links to the different change models for buttons or some other functionality that makes the page more attractive and usable for fulfillers from the classic view. How can I do this?
What options do I have? I'm not finding a clear way to do it. Thanks
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11-17-2025 06:49 PM
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-17-2025 05:22 AM
Hi @Isolda ,
You can create a UI Page
UI page HTML
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<button class="btn btn-primary" onclick="openChangeForm('normal')">Normal Change</button>
<button class="btn btn-danger" onclick="openChangeForm('emergency')">Emergency Change</button>
<button class="btn btn-success" onclick="openChangeForm('standard')">Standard Change</button>
</j:jelly>Client script
function openChangeForm(type) {
window.open('/change_request.do?sys_id=-1&sysparm_query=type=' + type); // Opens in new tab
}and create a module and add the UI Page url to the module
Result( this is a simple demo with UI page you can make this more interactive and attractive)
you can deactivate the OOB Module "Create New"
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya