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Change Management - Making sub subcategory dependent on category.

Gurpreet Kaur5
Tera Expert

Hi, I am trying to make sub subcategory dependent on category within Change management. For example 

Field: Is Security Impacted? (mandatory field)
Type: Dropdown 
Options: Yes/No 
 
If "Yes" is selected in the field above, then the following mandatory field should appear.
Field: If Yes, Please Expand
Type: Free Text
 
I have created these fields,  how do i create the dependency please?
2 ACCEPTED SOLUTIONS

Not applicable

You Got to create a UI policy and Ui Policy action.

 

1. Create a UI policy with condition as > 'Is Security Impacted?' > is > 'Yes' 

2. Save the record.

3. In the same record related list click 'New' in UI policy action.

4. Create a condtion to make filed visible and mandatory.

 

Ex: 

SohailKhilji_1-1707034445250.png

 

I hope this helps...

View solution in original post

Dr Atul - LNG
Tera Patron

Hi @Gurpreet Kaur5 

 

This video will help you 

 

https://youtu.be/xttmeS4YKuM

 

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality is not ...
6 REPLIES 6

KalyaniDeshmukh
Tera Expert

@Gurpreet Kaur5 : Create UI policies on Change table.

Condition  'Is Security Impacted?' is 'Yes' 

UI Policy Action : Field you want to make visible and mandatory, Make Visible and Mandatory True and Read Only as Leave alone

 

Kindly mark the answer ✔️ Correct or Helpful ✔️ If it solves your concern.

Hi Kalyani, 

Thank you for the prompt response. I am new to change management, and not sure how to create UI policy within change management. Can you please attach some screenshots to help pls.

Not applicable

You Got to create a UI policy and Ui Policy action.

 

1. Create a UI policy with condition as > 'Is Security Impacted?' > is > 'Yes' 

2. Save the record.

3. In the same record related list click 'New' in UI policy action.

4. Create a condtion to make filed visible and mandatory.

 

Ex: 

SohailKhilji_1-1707034445250.png

 

I hope this helps...

Thank you, all working now.