Change Management Workflow is Skipping CAB Approval

[peekay19]

I want the change request to go for a CAB approval after the Requester's manager approves it, however, I'm having three issues.

1. It's skipping the CAB approval

2. The state should change to Implementation, but it is changing to Waiting for Approval

3. It is creating the implementation task without CAB

[bennetm]

When you say it's skipping CAB Approval, is it following the Approved line? If so, then are there any active users in the CAB Approval Group?

[peekay19]

It's following the approval line and there are users in the CAB Approval

Group. Users are added to the CAB during the request stage, that is the CAB

has a dynamic membership. As you can see from the image below,

1. There are users in the CAB, however

2. The State is in Waiting for Approval rather than Change

Implementation

3. Finally, a task has been created without any CAB approval

On Mon, Oct 2, 2017 at 7:10 AM, bennetm <community-no-reply@servicenow.com>

[pavank]

Peter,

Wouldn't you want the approvals from CAB watch list field instead of CAB Approver group? If yes you need to use Approval - user activity and get the users from CAB field using a script.

[peekay19]

What is a CAB watchlist? How do I add it to the change form? What is the

difference between the CAB watch list field and the CAB Approver group?

On Mon, Oct 2, 2017 at 8:57 AM, pavank <community-no-reply@servicenow.com>