Good day, I have stakeholders requesting a Request Item SLA which starts 4 business days before the request is due. I know how to put relative date conditions in condition builder, but this is configured for absolute time, not for business hours. How...
I have a Request to add SLA's to Request,Is this something we can do?
Hello folks,I am trying to close an sc_task when the state is 'Closed Incomplete'. This is my custom choice with a value of 25. If the sc_task state changes to 25, how will the system consider the sc_task as closed?I found an out-of-the-box (OOB) Bu...
I have the following notification configured .. This works fine when an incident is escalated to Tier Three and both the 'assigned to' and 'assignment group' have changed (for instance, from Jane Doe in Tier One to John Doe in Tier Three). However, i...
everyone I'm in trouble.If you have a solution, please let me know. <What I am having trouble withI have prepared a module to display an incident table with filters set.I have also set up a view.After setting up the view, I tried to display the modul...
Hi All, on the case form i had a custom field name - “entitlement (Reference field)” and “assignment group” (reference field to sys_user_groups) field on the form below something need to implementif entitlement on the case form is empty. Then in the...
removed
I updated a catalog item that works correctly in DEV. However, in TEST, although it works correctly in the UI, it does not work when accessed via the portal, and that is how our users access the catalog items. Prod has the pre-updated version of the ...
Hi All,I want to show "Submit" button on hardware asset form when creating new record.below image, I am not be able to see the submit button when creating a new record, how to visible this submit button on form. I have a "Asset" role for create a new...
I'm trying to produce an onboarding order guide and using process automation designer to sequence it. i'm struggling to get the conditions I need in lane 1. I need the 2nd activity to start when activity 1 has reached a specific stage on the requeste...
Hi Jenkin v2 spoke Action "Perform build with parameters" its giving below error when trying to test "Error " The requested job doesn't exist or inaccessible. kindly help.
I have field called: module, Type: Select box, choices: Incident, problem, change, knowledge (there are 14chocies). For each choice there are two levels of approval. if 1st level Approval approves it should go for 2nd level approval.is it possible to...
Hello All, When I am clicking on copy change and submit the change request ,Tasks under change, not copied in same order which is in original Change. When I copy the change, new copied change should copy tasks in same sequence . could anyone suggest ...
Hi Team, All custom updates are removed when service operation workspace for ITSM plugin is updated to new version (4.2.2). How to revert those custom changes in SOW. Any help is appreciated.Thanks in advance
Hi, I'm still quite new to Snow and have been lingering through community posts.Business requirement we have been asked to get the data from excel to the flow designer. The VALUE from excel is based on the approvals. If Value is below 20 it goes for ...
