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Resolved! How to make default filter on slush bucket not editable by users ?

Hello all, I have this default filter on a slush bucket, the problem is when users are editing the slush bucket, they have the ability to change the filter which could make unwanted data appear in the the bucket.     Is there anyway to limit the abi...

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Amin by Tera Expert
  • 2364 Views
  • 7 replies
  • 1 helpfuls

Resolved! Request number on order status is not clickable

Hi All, I am having an issue where Request Number after submitting the request is not clickable on order status page(attached screenshot).Has anyone experience this, any fix to it?Appreciate your help on this. 

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Naushad1 by Tera Contributor
  • 483 Views
  • 2 replies
  • 1 helpfuls

Report times Assignment Group

Olá, bom dia.Gostaria de saber se é possível criar um relatório que demonstre os grupos e o tempo que cada um atuou em um incidente. Hi, good norming.I would like to know if is possible create a report times of each assignment group in Incident. 

Resolved! Scheduled Job | Reassign resolved incidents

I need to write a scheduled job to reassign resolved incidents to the assignment group manager whenever the assigned to user becomes inactive in sys_user table.State should be resolved. I wrote the below query. Doesn't seem to work.var gruser = new G...

Request Item via Link

Submit a request via a link without pressing the submit button in the ServiceCatalogue again.In other words, I don't need a link to the catalogue item, but the order should be triggered immediately when the link is clicked.I hope someone can help me ...

Issue with sorting the records

Hi Team,  I'm facing an issue in sorting the records.  For eg. I have 6 records of different change types and their count like "Normal - 2", "Emergency - 1", "Standard - 3".  I don't want the sort based on alphabetical asc or desc. I want customized ...

Custom widget in Service operation workspace

Hello Team -   I've created new cards on the landing page inspired by the existing ones. Clicking on the sections related to 'donuts' updates the list below to display the relevant records. However, I'm currently exploring how to make the newly adde...

PaulSylo by Tera Sage
  • 992 Views
  • 4 replies
  • 1 helpfuls

Record producer is submitting even after giving error message

I have a on submit client script which is having AJAX call. when i try to submit the form with false condition the code is throwing error message, but the form is submitting even after throwing error message. Any help on this.Note: I used "return fal...

Aajay123 by Tera Contributor
  • 503 Views
  • 5 replies
  • 0 helpfuls