Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Change Management

NavyaJ
Giga Contributor

what can be the maximum limit count for configuring change approval definition and for change approval policies ?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@NavyaJ 

there is no limit as such.

Best practices

-> Approval Definition:

  • Avoid hundreds of approvers in one definition to prevent UI slowness; use flows or scripts for large sets
  • Support unlimited users/groups per definition, with "Wait for" options like First response, All responses, or Percentage

-> Approval Policies: 

  • Allow unlimited decisions (rows) via Decision Tables, each linking conditions to an Approval Definition
  • Don't use complex policies as it might slow down, you can split into multiple policies

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader