Change Management

[NavyaJ]

what can be the maximum limit count for configuring change approval definition and for change approval policies ?

[Ankur Bawiskar · Accepted solution]

@NavyaJ 

there is no limit as such.

Best practices

-> Approval Definition:

• Avoid hundreds of approvers in one definition to prevent UI slowness; use flows or scripts for large sets
• Support unlimited users/groups per definition, with "Wait for" options like First response, All responses, or Percentage

-> Approval Policies: 

• Allow unlimited decisions (rows) via Decision Tables, each linking conditions to an Approval Definition
• Don't use complex policies as it might slow down, you can split into multiple policies

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sarthak Kashyap]

Hi @NavyaJ ,

I got some links that helps you 

https://www.servicenow.com/community/in-other-news/change-approval-policies/ba-p/2285634

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/t...

https://www.servicenow.com/community/developer-forum/change-management-need-to-modify-approval-count...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Sarthak

[Dr Atul G- LNG]

Hi @NavyaJ 

No, there is no limit, but I believe for approval policies, configuration is required. However, as a BPC, please consider these points:

• Adding more approval steps will delay the overall change process.
• If a rejection occurs at the final stage, all approvals will need to be triggered again.
• It may impact reporting if you want visibility into where approvals are stuck.
• Too many approvals can become a bottleneck for moving changes forward.

Therefore, review and discuss with the client what approvals are truly necessary and include only those.