Change Manager make changes on Production?

[Kohei Tominaga1]

Hi,

I am reading Docs to learn ITSM application and found that users with change_manager role can make some changes.

Example:

• Approval Definition
• Automatic change conflict detection
• Standard change template
• Predefined transition condition type

Does this mean that users with change_manager role should be allowed to configure these directly in Production instance?

In my understanding, it is the standard approarch to make changes in Dev and after testing the changes to be migrated to Prod as written in this article. However, If these kind of changes need to follow this migration step, change manager cannot make changes without admin role or help by admin users. Again, I want to understand how change manager make these changes.

[Dr Atul G- LNG]

Hi @Kohei Tominaga1 

Change Manager role is like a admin for change module and its risky if used in wrong way. The best approach is , give role to user in dev and then test all the functionality as you mentioned.

[Kohei Tominaga1]

Hi, Thank you for your response.

When you say "give role to user", it means we should give admin role to Change Manager?

Otherwise Change Manager cannot access Update sets to capture the cahange.

[Dr Atul G- LNG]

Hi @Kohei Tominaga1 

No, Admin role means, system admin, who can do many more changes which a change manager cant do.

Ideal is , if a user need to work only on change, give Change _manager role.