Change must be Reset to NEW state as soon as the Planned Start date / time are past????

[Divya K1]

Hi All,

Can any one help me with the below :

If any Normal changes that are submitted for Approval (Authorize State) , which is not fully approved prior to the Schedule window (Planned Start date), then the corresponding change must be Reset (Reschedule) to NEW state in SNOW as soon as the Planned Start date / time are past.  

Thanks

[Community Alums]

You can create a custom event called something like change.window.start and when the change is first created, you can set the execution time of that event to 1 second after the planned start date. 

You'll need to also write some rules to keep this scheduled event up-to-date in the situation where the planned start date is amended. 

Upon execution of the event, you can check if the change is in the correct state, and regress it back to new if it isn't. 

[Saurav11]

Hello,

You will have to use the timer activity in the workflow.

In the timer activity there is an script section just check when the current date is greater than the planned start date move the state back to new.

So this will not only handle it for the first time but also the n number of times the scenario happens in the change request.

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