change of assignment group when conditions are met in incident.
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a month ago
Hi Everyone,
When business service is cisco and channel is alert and alert severity is major, assignment group should be changed from servicedesk to netwrok team. So i have written a on change change of business service field client script.
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a month ago
Hi @Atchutaram ,
Just a suggestion- why don't you use - Assignment rule rather than client script. Where configuration is avaialble, we should not write code.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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a month ago
Hi @Nikhil Bajaj9 , I have tried that, i can use assignment rules for category and sub category.
Best Regards,
Ram.
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a month ago
is it going inside that IF statement?
are you using correct values to compare for channel and alert severity?
are you using correct group sysId?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
Hi @Ankur Bawiskar , yes i am using correct values.