change of assignment group when conditions are met in incident.

[Atchutaram]

Hi Everyone,

When business service is cisco and channel is alert and alert severity is major, assignment group should be changed from servicedesk to netwrok team. So i have written a on change change of business service field client script. 

function onChange(control, oldValue, newValue, isLoading) {

    // Exit early if the form is loading or the new value is empty

    if (isLoading || newValue == '') {

        return;

    }

    // Get values from relevant fields

    var service = g_form.getValue('business_service');

    var channel = g_form.getValue('contact_type');

    var alertsev = g_form.getValue('u_alert_severity');

    // Check all conditions

    if (

        service == 'c6c44a961bd88d90e6966534b24bcb91' &&

        channel == 'alert' &&

        alertsev == 'major'

    ) {

        // Set assignment group if all conditions are met

        g_form.setValue('assignment_group', '850ae8e9db096b80dd1662eb0b961945');

}

}

This is not working and group is not changing, can you let me know how can i correct this?

[Ankur Bawiskar]

@Atchutaram 

did you add alert and see if it gave correct value and went inside the IF?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @Atchutaram ,

are all those fields available on the form?

if not configure form layout and add those fields to the form

You can use the UI policies too. Add the condition and in the value add the sysid of the group in the UI policy action

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[AndersBGS]

Hi @Atchutaram ,

Can you please share a snip of your full configuration? The script should work according to how you have stated it above.