Change Request Issue: Authorize stage didn't move to Scheduled stage after approved

[bbf3562]

I received a unusual issue from change management team that there is 1 change request ticket is unable to proceed to Scheduled stage from Authorize after all approvers approved.

Their other tickets was working great and able to proceed to Scheduled stage. In my theory, there is possible reason why it got stuck in Authorize stage is because the Change Manager deleted/skipped one pending approver who hasn't approve yet. Is that the case? Or was it because of Change workflow that got stuck in "wait for condition"? Is there other way around to push this ticket to Scheduled stage? Here are several screenshots,

[SanjivMeher]

Hi Bradley,

Can you post a full screenshot of your workflow.

[bbf3562]

[SanjivMeher]

It looks like, your workflow has crossed Wait for condition and approval may be set to Rejected. It has gone back to Set state to New and approval to Rejected.

Check your worknotes, about what exactly has happened.

Also keep you cursor on Wait for condtion and other box to see when exactly this happened and if there is any error.

If required, check the workflow activity.

[bbf3562]

According to worknote, the latest comment about support team mentioned latest comment and comment before that about rejected,

Here is detail of cursor on Wait for condition,