Change stuck at 'Authorize'

steveturley
Tera Guru

‎05-24-2022 07:24 AM

Hi all

I have a change that is stuck at 'Authorize' stage even though it's been fully approved and I don't know why.

A member of each of the three groups has approved it and it's marked all the other approvers as 'no longer required'

The flow says that it's still waiting on 'Change - Normal - Authorize' (below)

 

find_real_file.png

 

Any ideas where I can see what's stopping it?

Thanks

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srijanani_mohan
Giga Contributor

‎05-24-2022 08:08 AM

Hi,

 

1.Check the versions of the Workflow attached to the change record and see if there is any old/new version of the workflow attached.

2. Check if there is manual update happened which may not be triggered by the workflow.

3. If these options does not work out, you can write a background script to move it to the next stage as an admin. Make sure you give setworkflow(false) and autosysfields(false)

 

Make Answered if this is helpful

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