Changing a catalog varible to "required" using Flow Designer

Joe Trimble · ‎08-22-2023

Is there a way, using Flow Designer, to change a catalog variable's 'Required' flag?

I have some catalog variables that are not required or wanted from the user making a request, but that need to be set by the assigned ITIL user during the fulfillment process. They need to fill in date fields indicating when borrowed equipment is loaned out, due back, and then actually returned to the service desk. These fields mean nothing to the user requesting to borrow equipment but are needed by those processing the request. I'd like to be able to set the 'Required' flag to true in the Flow. Any way to do this?

Thanks!

Joe Trimble · ‎08-25-2023

Thanks, @Jerick I, for your notes. The final solution is a variation of your suggestion. Rather than using "current.parent.variables.my_variable" I took out the "parent" part and used "current.variables.my_variable" to read the variables on the form before they are saved to the database.

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Joe Trimble · ‎08-24-2023

Is it possible to dot-walk to a Catalog Variable in a UI Policy or a Business Rule? Since each Service Catalog Item has its own set of Catalog Variables, I can't figure out how to map to those variables in a policy or rule definition. It just offers me the fields in the table and related tables.

DanielCordick · ‎08-24-2023

you can have a UI policy that runs only on the task. There is a check box on the UI policy to set this