Changing Assignment Groups name Best Practice

[Cory Hitchings]

Hi there, 

I am wondering what the best practice would be to update Assignment Groups names.  We have an LDAP listener pulling groups and users into ServiceNow, which is working great.  What happens though when an org change occurs and Assignment Group names change?  Would the change be to the group in AD and allow ServiceNow to update this way, or does a new AD group need to be created and then changed at at the CI level etc?  I am sure we are not the first to attempt this, and wondering what the best approach would be. 

Thanks! 

[Cory Hitchings · Accepted solution]

Found that best practice is to update the names of the AD Groups.  Let LDAP Listener complete the rest.