Hi All, My Exit survey has been automatically cancelled because Assessment duration is 14days now I will increases this from 14 to 90 days. but I want to change all cancelled survey to Ready to take state. from backend please let me know how to do it...
Hi , If I select employee name in service portal , how can we auto populate Employee Title, Employee Email, Employee User ID, Employee Department, Employee Manager, Manager Email Thanks in advance
Hi All, I am having issue with multiple reports in a dashboard missing an assignment group to which the reports were shared. I am not able to figure out how it is removed. Is there any way we can check who updated the sharing setting for reports/ das...
I want to create a transform map on the sys_dictionary table where i want to map three fields, however none of those fields are unique so I cannot select any one of them as coalesce. I checked for other fields on the sys_dictionary table that might b...
I need to trigger a notification if a task is approaching Due Date.1. First Notification should be sent 4 hours before Task's Due Date2. Second notification should be sent 8 Hours before task's Due DateDue date is a field available on the task form.I...
Hello all. I have a catalog item that I'm not sure how to set up. There are two sets of fields to fill out on the form. The basic gist of the flow is:Step 1 - User 1 fills out 'Set 1' of questionsStep 2 - That set of information goes off for appro...
I have a requirement that I'd like to build out in Flow Designer or any way that makes sense (an event for example). When a new or existing user is added to group "ABC" it will send a notification out, and when an existing user is removed from group ...
There is a Work Notes-Internal Only and Customer comment field within the Incident application. Customer comments field display when the record loads and there is a small check box called Work notes-internal only. When this checkbox is checked, the C...
Hello, There are two such HR service type which is not showing in the HR ticket number in the tab as well as in the form view.Please see the screenshot attached.HR case1 image is basically where the issue is Hr case 2 image is from other HR service t...
Can someone share how you use post implementation reviews for failed changes? Please share screenshots and instructions on setting it up. Thanks
Hi, I have a issue where flow is stuck at wait for condition, my scenario is, When agent selects ' Can this be remotely done' variable value as 'Yes' Or "No', then the rest of the flow should execute. But sometimes flow stuck at this step even thoug...
I would like to know if other organizations struggled with communication when it comes to incidents. In this fast-paced environment, it can be a challenge to get information out to the right audience. Everyone wants to know what's going on, what's ...
Hello Experts, I wanted to configure an existing ui action to the service operations workspace. Please help in configuring the Edit ui actions button in the sow form.
I have this strange issue. I created an event using gs.eventqueue() to send an email to a user. Event is fired only once, but email is triggered multiple times on the name of same event (same sys_id too). How come one event processed multiple times ...
I'm fairly sure I already know the answer to this one but maybe someone can tell me they have figured out a way to do this. It looks like ServiceNow can only export a report in PDF format. I'd like to have some of these export in Excel as we like...