Hi Team,I have doubt in database views I am trying to merge user, group, role to do reporting so i have created database view.User A is part of Northeast division [group which has one role(virtual agent)] role from this group is inherited and anothe...
Dear All, Need ESCALATION BUTTON on SERVICE PORTAL and its get enable when SLA of the ticket reach 50% milestone, when user click on escalation button ,it should open DIALOG WINDOW and need one text field (ESCALATION REASON)on dialog box ,when user f...
Hi All,I'm Facing two problems, When adding a watcher onto Incident, that doesn't trigger an email to the person added as a watcher.This also applies to REQUESTS.and also "Watcher can't see comments on SNOW"However, added watcher onto REQUEST and add...
Hi,My requirement is:We need to create a NEW UI Action named Change approval button. This will cancel the existing approval and allow you to select new approvers. Also we already have a Request Approver field through which we select the Approver and ...
I need to export the standard change templates out of one instance and then import them into a new, separate instance. I am looking any suggestions on the correct tables, as well as, the order that i should import the data. I have found a few article...
Hello Guys does anybody seen this anytime. I have a Subflow what im using for a UI Action over a Code Snippet but the Subflow is crashing as soon as I want to edit him. Does anybody seen anything like that? Best Regards Mateo Bilandzija
Hello Folks, When I update a Parent Incident with child Incidents in Source Instance state to Resolved , the parent incident state is reflecting well but the child Incidents are not getting changed to Resolved in the target instance. We are using tab...
Hi All,I have a dashboard record (Demand Module).I used the aggregation function to sum the currency field (GBP).The problem is that the sign that appears in the dashboard is the dollar sign.Does anyone know how to fix it? Thanks in advances :))
When a user submits a catalog item, an email will be sent to particular email id.So if they sends any response it needs to be captured in ritm worknotes (this is not for one ritm)How to create inbound action for this?Like conditions and script.In con...
When I use the global search, it shows me lots of info but does not show me any requested Items. I already added the sc_req_item table to the text search tables but still see nothing. Is there something I am doing wrong? I am on Utah.
I have a need to have a sub-workflow within a sub-workflow. We have a complex form that requires additional task and I need to have the new task in a new workflow. This new workflow will be within a workflow that is within yet another workflow (basic...
Hello, is there a way to get all of the sc_task to sort of add up the "Time worked" field so that the RITM has a sum of it? I want to achieve this through the report functionality. Also please see screenshot for further explaination. Example:BeforeRI...
I need to pull a service catalog variable on "sc_req_item" table to email notification. I am reading that the variable first needs to be defined on email script before adding to the email notification which makes sense but I am not sure how to write...
Hello, If you view the history of a cmdb item in list form, you will see everything that happened to that item. Is it possible that we can view all audit history in an overview? So not just this item, but all items? I checked sys_history_set.list, bu...
I have a requirement to Retire thousand Cis that is already outdated. Where updated field not on the current year and is empty using Busines rules
