Scenario In Import Set
There is an excel sheet containing information about CMDB CI, CMDB Server, and CMDB Windows Server data. Which target table should be selected?
Forum Posts
Challenges with Passing caller_id Phone Number from UI Page to Script Include for OTP Verification
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Check request for is VIP or not through flow designer
Hi Team,I need to check 3 conditions in flow designer in which I am facing issue, 1) how to check "requested for" is VIP or not?2) how to check "requested for" manager is VIP or not?3) how check the "requested for" manager is the org manager?note man...
Resolved! What condition to be used in Flow for multiple child task closure
Hi All, I have a situation where I want to create couple of catalog tasks under RITM once initial 8 catalog tasks are completed through Flow.I am not sure what condition to apply to be able to check if all tasks are closed to be able to create new ta...
How to get previous value in email script
Hello All,I have requirement like when the catalog item is update then the notification will get trigger with following details.Previous Catalog Item Name: Test Catalog ItemNew Catalog Item Name: XXXXXXPrevious Category: OfficeNew Category: XXXPrevio...
Worknotes checkbox and journal toggle not visible
Work notes journal field is not visible on the page. Can anyone help me to figure this out? I have verified there is only one activity filter which is what I have seen a lot of people say is the root cause. Please let me know if there is any addit...
Notification not working in scoped application
HI, I created a scheduled job in scoped application which based on the expire date email will be sending in advance for alert.the day calculation i havent shared here, but i am able see the logs but notification is not getting triggered. For example ...
Translate special characters from Rich Text field to Plain Text Field
Hello Everone, We have two fields, one custom field (rich text) and the other out of box field (plain text). We have a requirement to transfer from the rich text to the plain text field. The data is copied as HTML codes rather than the actual charac...
Resolved! Need to Populate RITM Short description value on Change Request Short description
when we click on Create Change button on RITM then auto-populate the short description value of RITM to Change request Short description field.
Resolved! How to restrict users from modifying User and CI record with ITIL role
HI Team,We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User...
Resolved! Incident Status Bar
I noticed on another instance of SNOW that within the incident Ticket there was a status bar ( in the shape of connecting arrows) which shows the different levels of status for the ticket. Such as Assigned, Work in Progress, Resolved, Closed. And whe...
Resolved! Problem populating a List type field from a record producer List Collector field
I am having an issue with a name value pair on a List field when setting from a Record Producer List Collector field.Here is the setup:The list field in the table has 3 entries setup as Label = something, Value = something.On the record producer I ha...
Resolved! Issue with comparing values in Flow
Hi All, I am working with flow and I have an item where I have Lookup Select Box which looks like:It has been created like that cause in variable I need values from field 'Operating system'But now I have an issue cause I need to add in flow condition...
Resolved! Change color of helptext
I want to change the color of the help text under the field from red to dark blue, but can't seem to find where the help text is located. Can you give me a hand?
Business Rule should run only when the user is logged in
Hello All, I have created one br that consist of some script. But I want to run this br when user is logged in. Any help appreciated. Thank you
