Chat Alert- need to change sound when someone enters helpdesk Chat queue

rless · ‎03-19-2014

We have a counter on application navigator to indicate when someone has entered the helpdesk chat queue. The problem is, if helpdesk staff scroll past the counter on the application navigator they miss waiting chat queues. We need to change the alert sound when a user enters the queue.

Dan Tolgyesi1 · ‎03-21-2014

Hi,

Firstly you need to upload your chosen mp3 notification sound: -

System Definition > > Upload File

Once uploadd you need to: -

go to Social IT > > Properties: -

The following audio sounds can be changed

you need to put "SCS/YOURSOUND.mp3", this should then change your chat sounds - you may need to log out /in and possibly clear the cache for the changes to take effect.

Cheers,

Dan

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johnvpr · ‎08-20-2015

With Fuji I suggest to try to use this plugin to upload mp3 and ogg.

http://wiki.servicenow.com/index.php?title=Storing_Audio_Files_in_the_Database#gsc.tab=0

John