Forum Posts
Resolved! P1
Hi Team, Please let me know what are all the questions have to raise in the initial phase of Priority 1 call to share the update to the larger grp? Thanks,Saranya
Create UI action Button in Change Request for KB Article template
Hi Everyone, We have a requirement for Change Request table.Whenever user is clicking on UI action button to create Article, it should Redirect to template selector page. and once user click on the appropriate template, Source task should automatical...
RITM Variables on Approval Page
Hello Everyone, Just wanted to ask, can we add RITM variables here on the approval form itself? Instead of clicking on the information popup?
Resolved! populate a Department Head’s name based on the department
Open a User form Add a new field called “Department Head”. its a custom reference field refer to"department" table.Configure this field such a way that, it should populate a Department Head’s name based on the department you selected. please provide ...
table columns search bug in Yokohama
whenever we search any column in table either it is showing popup or sometimes redirected to other page.
Email notifications not getting triggered for the watchlist
In the request, I have added a variable "Notify Additional User"(list collector) and then mapped it to the watch list of RITM (flow designer).I have also added the watchlist under "who will receive" in the notification also...But still the notificati...
Resolved! Reporting on Survey Results
Hi, I want to create reports for survey results and show a specific report range particular to HR Cases. I tried using asmt_metric_result table but I could not create report range as OOB ranges are already defined in ServiceNow. So i created the repo...
ITSM - tracking actual cost & workload - DMD vs PRJ vs CHG - how do you handle it?
Hi Folks, just wanted to see how this is handled by other customers, I'd appreciate some feedback on the below 1. Do you in any way track cost/workload of Standard Changes? If yes, where do you capture this (on CHG or on other object?) What feature ...
How to copy the entire activity log from the task including the field change logs to the parent form
Im able to fetch the work notes and additional comments but not the field changes log.
Similarity Definitions for Agent assist
I have added a new similarity Definitions for the Agent assist.But it can not see on the Agent assist.It looks can see the only OOTB Definitions.Please tell me how does it to add to the Agent assist?
Notification method for requested items
I would like to know how to include the contents of variables entered by the user in the request item in the notification.*The contents of the variables vary depending on the catalog.
Resolved! Does Refresh Agenda Items in CAB Meetings run automatically?
I am currently studying CAB settings.I created a CAB definition and a schedule entry by referring to the following site.https://www.learnnowlab.com/CAB-WB/Then, I pressed Refresh CAB Meetings in Related Links, and a record was correctly created in th...
Client Script Down drop Options not coming in Fields ATF
Hi Everyone, We were trying to create an ATF, for Interactions. In the Type field we have added One option as "Walk-in" and Removed options as "Messaging" and "Video" using Onload Client script, While perform ATF for interaction to check the case,...
State is not moving back until we refresh it.
Hello,@Ankur Bawiskar @Saurav @shloke04 @Anil Lande whenever we are trying to move the state then it will check if any open task records are there or not. if there are no-open tasks records then state will move to next state or else it will throw an ...
