Portal Quick Link
In Service Portal I want to add same quick link like esca portal one how to do it , OOTB widget showing link with wider width and bog in size., I want to use the same as esc portal one.
Forum Posts
Resolved! Create a record in a table with data from the MRVS variable set
Hello community, I have an MRVS in a record producer and I need the values passed to the MRVS to create a record in a table (x_acel2_csc_payment_extension_assistant). I created a BR for this, but for some reason it is not working. I need each row i...
Accessing RITM Variables in ATF
Hello,I'm trying to emulate a scenario on ATF, the scenario includes opening an item on SP, ordering it, and then checking if certain fields are visible on the RITM form.What i can't figure out is how i'm supposed to check the values of variables on ...
RITM information on Approval record within Service Operations Workspace
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
Resolved! Error on Translation section in Catalog Builder
Hello all,It seems there is an error when I try to check the Translation section for any Catalog Items there. Has anyone come across this?
Regarding standard change
Hi everyone,this discussion is about retrieving the assignment group value from standard change templates.Given that we have the standard change proposal numbers, is there any out-of-the-box functionality available to extract the assignment group val...
Service Portal Profile Message re Requested User Not Found
Non-itil user cannot access a particular category on the end-user portal. The non-itil user gets the message, "Logout Successful" when trying to access the end-user portal. Also, when the admin impersonates the user, the admin can get to the portal...
To add Dynamic field values to the redirect url of the UI Action button
When you click on UI Action button: "Assign Remediation" need to get field values "Sub PTASK type" ,"Cause code" and "Sub Cause code" dynamically to the redirect URL "action.setRedirectURL('problem_task.do?sys_id=-1&sysparm_query=problem_task_type=re...
Resolved! Business rule to link incident with problem
Hi, I have created an after business rule that will automatically create a problem record once new INC is created with priority-new. Some of the details for problem record are taken itself from the same INC record. The issue here is.How should i g...
Resolved! Number field is Empty
Dear Members We have scoped application in which to tables are extended from TASK table. 1st table - ABC2nd Table - XYZ The records are creating via API to the ABC table and then Task record creates in the XYZ table via Flow designer. (same concept a...
MRVS Dependent fields
Hi All, I have 3 fields A,B,C referencing to a table of type String. In Catalog item we have MRVS where we have those 3 fields of type Look Up Select box reference to that table.I want to implement the scenario where Field B should depend on Field A ...
Resolved! CSA Voucher
Hi, I have a voucher but am unable to claim it. Can anyone help me out, please? When I attempt to claim the voucher, it displays the following
Resolved! Scan badge or access card and show sc_task for Requested for
This post is for anyone who want to display Catalog Tasks (or any other record) based on information on the user record, like "Employee number" or "Badge number" or "Access Card" stored on the user record. I know this is nothing new, nor advanced, bu...
Cannot delete items in the cart item in ServiceNow portal
When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...
Use of Coaching Module in Change Management
Our organization has spent the last 6 months implementing the Coaching module for Incident Management. We are now looking to implement Coaching in Change Management. Would appreciate any and all feedback from those of you that have implemented Coachi...
