Forum Posts
How to resolve MIME type issue after adding the extension under glide.attachment.extensions property?
I have recently added the file extensions (cbl, cob, wsdl, ccp, cpy, raml) under glide.attachment.extensions property to enable user add those files in the ServiceNow as a valid attachment. However, after adding them the file extensions cbl, cob, wsd...
Resolved! Creation of related record in task_outage table
Hi Team , can somebody be assist me with the script , When a record is created in the cmdb_ci_outage table, it should automatically create a related record in the task_outage table
Resolved! When to use state model and when to use state flow
Hi, I am building a scoped application and defining a table extending the task table within the same. I want to define custom states and state transitions for the same. For defining state transitions, should I use state flow or state model. Kindly su...
Remove choice field when a specific value selected in a reference field.
Hi All,When service field in change form is selected as "SAP Enterprise Services" remove choice "low" from Risk field except this addback the choice "low" to the Risk field for other values of service field. I have tried the below onchange clientscri...
External user should create record
Hi All, I have requirement in which external users whether their account available in service now instance or not, they should be able to create incident in service now. A link will be shared to external users and after clicking on Link form should ...
Resolved! Send attachment in email
Hi, I have an attachment field in the record producer. After closing the record, an email will be sent with the attachment as a link. I'm trying to do this using the "Send Email" action in the flow. How can I do this?
In the flow design, how to exclude one person from approving the request?
Hi, I have a requirement where, in the flow design, in the "ask for approval", I've added a group for approval process, but I need to exclude one person from approving the request who is the part of that group.How can I achieve it? Thanks in advance!
Resolved! Order Guide Two Step Checked, but not Working
I have created this Order Guide and selected Two Step, but it is not removing the Summary tab. How can I enforce a Two Step Order Guide? This is our first and only order guide if that matters.
UI Configuration for the Service Operation Workspace
Good day to all, I am hoping that I can get some help with a configuration of the SOW that I am trying to do. I have attached 2 images to this post in hopes that I could get some assistance with this. Here is what I want to do. One of the ima...
SLA definition fornchange request
Hello I want to set SLA Definition for change requestWhen change request is scheduled,Plann start date > 1 secondSLA is active and start calculate How to config this? I already check but still not found at plan start date
Resolved! Date/time variable validation selected date should be mamimum within 7 days from start date
Hi I have two variables called Start date and End date on catalog form I need a validation on End date, the selected date should be mamimum within 7 days from Start dateNote: Data type for both the variables is Date/Time
How can we pull the old variables data from respective RITM as a report
Hi We have catalog item "ABC" in that we have variables like Country -- State ---Address-- But now I have deactivated these 3 variables as part of the new enhancement and this code push to Prod after this new code existing variables and variables d...
How to populate Final output in one variable based on two form input values on catalog form
Hi I have one catalog form having two variables called Input1 and Input2 based on these two values need to populate respective value on FINALOUTPUT variable. If combinations are less numbers I would have go with catalog client script with add and rem...
Resolved! Copy Attachment from SCATSK to RITM
To copy attachments from an SCTASK to a RITM, I used BusinessRule#1, which I found in a ServiceNow Community post The problem is that each time an attachment is added to the SCTASK, all of its attachments are copied to the RITM, even those already th...
