After Each item step, all approvals to trigger
After For each item step, approval is going one after the other, I want to trigger all approvals at a time, how to set up to trigger all approvals at a time
Forum Posts
How can we trigger a flow where condition is related to two table? and loop the fire event?
Hello expert.1. How can we trigger a flow only for Normal change for a specific category when Approval is requested ?2. I have created an action it is return user "available time = true/false". (It will pass true when user available hours/schedule an...
Make field read only in list view
Hi all,There are several fields( 20 fields) to make ready only in list view is there any way to Create a Single onCellEdit client script or ACL for all field to make read only in list view .We tried UI policy which is not working in list vie...
Redirect Users with no/any role apart from 'admin' & 'itil' to Service Portal.
Hi, I am trying to redirect users with any roles apart from 'itil' to Service Portal (/sp). This works upon initial login if user has no roles & users with no roles can not access the platform/backend view even if they hit the base URL (https:/instan...
ServiceNow Email
For all impacted carriers except for Kaiser ASO, ROM Task opened exceeds 5 BD and should continue till the ROM Task is CLOSED. This is to increase the governance on ROM Tasks closures. The email content can read "ROM Task is OPEN. Please take immedi...
Send a reminder email before End date is due
We have a request to create a field "xyz" to enter number of days in [ast_contract] table, this field will count how many days left to "End Date" field. then send a notification/reminder to "Manager" field. Ex: a contract end date is "31/12/2028", i ...
Remove the border that appears after clicking on the widget in portal
Hello Team,When we click on any widget, it is highlighted with a border as shown in the attached image.Can we remove it? If yes could you please guide me where exactly in html/css section of the widget we need to make the changes?
Resolved! Knowledge article
Hello @all ,I have the solution itself, but I'd appreciate some guidance to fully grasp its underlying mechanics and how it functions. Requirement - Basically the "Republish" button on kb article is not accesible for ownership group members it was on...
Resolved! OnLoad client script
Hi @all, Here I am hiding the choice called "closed" on change task only when change request is in new state.for this I had below on load client script on change task: function onLoad() {g_form.getReference('change_request', function(ref) {if (ref) ...
how to grey out the options in the metric if none of the above selected
Hello All Actually we have the portal in that we have questionnaires under metric catageory , in front end we have question some X for that it was having total 6 options , in the 6 options one option was "None of the above" if the user selected that ...
Interactive filter for Dashbaord Reports
Hi everyone,I’m setting up an interactive filter for a report in a dashboard. I want to filter by Assignment Group and Assigned To, and I need the Assigned To dropdown to show only users from the selected Assignment Group.How can I configure this? Th...
How to stop the SLA from server Side code ?
Hi Folks,I have implemented a Cancel button, where I’ve written server-side code to cancel the Task (sc_task).When the Task gets cancelled, the corresponding RITM and Request also get cancelled.The problem is — when the Task and RITM are cancelled, t...
Cab Notification: CAB Change Request Delegate added
Hi,I want to know that when the notification "CAB Change Request Delegate added" is triggering? If when we fill the cab delegate field in the change request form or another way?
Resolved! Add/remove catalog variable value to sys_tag column in incident table record via Flow designer .
Hi All,I have attached a catalog which have 3 variables - one refers to incident table, choice field action decides whether to add or remove tag and 3rd variable contains the value which to be added or removed from the incident record. When request s...
Help on flow designer
Hi Alli have a use case where I have to send the reminder to end user on 3 and 5 day if incident is on hold and awaiting caller response.i have used do following until but it is not working as expected. I’m facing issue when the incident state is cha...
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