Mark critical changes in SOW in red
When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").How can this be achieved?
Forum Posts
Auto update impact based on affected ci
Hello All,I want to update the impact of the incident but below are the conditions.whenever a incident is created affected ci related list is updated and the affected ci's environment is production & there is a field called business criticality is de...
change management:
If the change type is “Minor”, the impact should be “Low” by default and - If the change type is “Major”, the impact should be “High” by default.. - Business rule/Client Script CTASK “Technical Review/Assessment” cannot be closed without providing th...
Resolved! Text field on clicking "No" for a articles.
When the user clicks “No”, a text field should appears dynamically. Make it mandatory before the feedback can be submitted.Do we have any out of the box functionality for this? If not, what are some ways that we can achieve this?
ServiceNow Catalog item Client Script & Ui Policy conflicts
If there are variables like "Region" & "Unit". Region is a Multiple choice type variable & Unit is a select box type of variable now based on the region & unit selection there is other variables which are 11 checkbox variables which should be mandato...
How to create an overall CES survey score report from survey responses?
Hi Team, I need to create a report that shows the overall CES survey score based on survey responses.I can see the detailed survey answers under asmt_metric_result (each question with actual_value and normalized_value).However, I am not sure which fi...
Need help attaching full original inbound email (.EML) to Incident from Inbound Email Action
Hi All, I’m working on an Inbound Email Action where PRTG sends HTML-formatted alert emails to ServiceNow.The incident is being created correctly, and the incoming email body is saved in the description. I want the incident to contain an attachment l...
Convert time zone from IST to US/Eastern
Hi Community, Here my requirement is for the caller x, if created 25 incidents per day as per US/ eastern time zone then it should trigger the notification. Here i am using this business rule, but it's not triggering the notification , can anyone pl...
BR 'Notify about article's checkout' is getting skipped when a new kb article created by a script
Hi All,I am creating a KB article through a script in an UI Action, Article is getting created but getting the following error message on the form."Conditon 'Condition: !(new KBCommon().isExternalArticle(current.article.getRefRecord())); Filter Condi...
prefix(Portal)
Hi everyone, We have realized that to be able to use the Search engine, we need to type the whole word to retrieve any results, it doesn't work with partial words. Thanks in advance
Resolved! LDAP Import creating empty users
We currently run a nightly user import/update with LDAP, and starting in October 2023, it started importing 113 users (all are managers/supervisors in 1 location) every night and re-imports them the next night, adding on top of the previous day, so e...
Article feedback comment appearance only on clicking on NO, while for YES, it should only accept.
I was trying to implement the functionality of visibility of comment box under the knowledge articles only when clicking on NO, while clicking on YES stays the same (i.e just submits the feedback and creates a record in kb_feedback). I tried finding ...
Approvals are not showing in approval tab in Knowledge article except standard
Hi,In knowledge article previously workflow is attached for approvals. Now I have removed and added to the flow designer in flow designer i have added 2 approvals, 1st approval is ownership group approval. When am testing, Approvals for standard kn...
Add button beside service catalog reference variable.
Hello, I want to create a new add button beside service catalog reference variable so that if data doesnt exists the user will add new records in the table and then select the data. I need help to get this implemented both in provider view as well a...
Resolved! Flow Designer - adding a checklist to a form
Can someone please help me add a checklist to a SCTASK form using the Flow Designer? I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists. I created a new template and can see it in the checklist_temp...
