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Resolved! P1

Hi Team, Please let me know what are all the questions have to raise in the initial phase of Priority 1 call to share the update to the larger grp? Thanks,Saranya

saranya3d by Giga Contributor
  • 231 Views
  • 1 replies
  • 0 helpfuls

RITM Variables on Approval Page

Hello Everyone, Just wanted to ask, can we add RITM variables here on the approval form itself? Instead of clicking on the information popup?  

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Burhan Shah by Tera Contributor
  • 485 Views
  • 11 replies
  • 0 helpfuls

Resolved! populate a Department Head’s name based on the department

Open a User form Add a new field called “Department Head”. its a custom reference field refer to"department" table.Configure this field such a way that, it should populate a Department Head’s name based on the department you selected. please provide ...

shid077 by Tera Contributor
  • 1881 Views
  • 4 replies
  • 2 helpfuls

Email notifications not getting triggered for the watchlist

In the request, I have added a variable "Notify Additional User"(list collector) and then mapped it to the watch list of RITM (flow designer).I have also added the watchlist under "who will receive" in the notification also...But still the notificati...

FemyM by Tera Contributor
  • 634 Views
  • 8 replies
  • 0 helpfuls

Resolved! Reporting on Survey Results

Hi, I want to create reports for survey results and show a specific report range particular to HR Cases. I tried using asmt_metric_result table but I could not create report range as OOB ranges are already defined in ServiceNow. So i created the repo...

sreekeerthi by Tera Contributor
  • 976 Views
  • 7 replies
  • 1 helpfuls

Similarity Definitions for Agent assist

I have added a new similarity Definitions for the Agent assist.But it can not see on the Agent assist.It looks can see the only OOTB Definitions.Please tell me how does it to add to the Agent assist?

HidetomoY by Tera Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls

Notification method for requested items

I would like to know how to include the contents of variables entered by the user in the request item in the notification.*The contents of the variables vary depending on the catalog. 

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翔太佐 by Tera Contributor
  • 366 Views
  • 4 replies
  • 0 helpfuls

Resolved! Does Refresh Agenda Items in CAB Meetings run automatically?

I am currently studying CAB settings.I created a CAB definition and a schedule entry by referring to the following site.https://www.learnnowlab.com/CAB-WB/Then, I pressed Refresh CAB Meetings in Related Links, and a record was correctly created in th...

nagaryu by Tera Contributor
  • 855 Views
  • 5 replies
  • 1 helpfuls

Client Script Down drop Options not coming in Fields ATF

Hi Everyone, We were trying to create an ATF, for Interactions. In the Type field we have added One option as "Walk-in" and Removed options as "Messaging" and "Video" using Onload Client script,    While perform ATF for interaction to check the case,...

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Community Alums by Community Alums  
  • 243 Views
  • 2 replies
  • 0 helpfuls

State is not moving back until we refresh it.

Hello,@Ankur Bawiskar @Saurav @shloke04 @Anil Lande whenever we are trying to move the state then it will check if any open task records are there or not. if there are no-open tasks records then state will move to next state or else it will throw an ...

Venkat141 by Tera Contributor
  • 724 Views
  • 5 replies
  • 0 helpfuls