Hello everyone, as part of my learning in ServiceNow while exploring Access control List I was getting confuse to understand the ACLs where mainly I was confused at what is the main difference between the table none and table (*) so can anyone expla...
I am having a requirement to show the users in a field named "Developer name". Condition is when "Developer type" field is set to internal then it should display one more field named "Development group" and when user selects the group then only the g...
Hi , I have calculated overall Csat score average with the script It was working fine but when I want to slice that data with assignment group Im unable to do it I have added breakdown source and done breakdown mapping as well but it is still showing...
I have a requirement to trigger surveys for specific users on a quarterly basis. It is not related to any records or table trigger conditions; the survey should simply be sent to specific users quarterly. Is this possible
Hello!so we have an odd one we are trying to sort outhere is what is happeningwe have some sites that we support have an end of day process, if they fail to complete the Help Desk is notifiedfor the longest time the help desk would manually create a ...
Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...
Dashboard ACL/Role RulesI have the following scenario: a user made a copy of a dashboard from another one they already had access to. In the original dashboard, everything works normally—the user can edit and manipulate it without restrictions.Howeve...
In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about our unit testing process. For the ServiceNow legacy workflow migration projec...
In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about migrating one of our more complex legacy workflows. The Problem One of our or...
Hi all,I’m currently investigating the out-of-the-box (OOTB) lifecycle behavior for Requests (REQ), Requested Items (RITM), and Catalog Tasks (SC_TASK), with a focus on how the following fields change throughout the process:ApprovalStateStageMy obje...
Customer asked the following question: "It is possible to create a report that show the count of the total number of tickets I have moved.?". My interpretation of the question is: "For example, if the 'ABC' group receives 5 new incidents and then the...
My users say they would like the fields on the related list Risk Assessment for their Change requests to just appear on the Change request form, vs clicking open from the Risk Assessment related list (screenshot) I can't seem to figure out a way to ...
This is the survey form - assessment metrics - question data type: date that we want to limit.
Supplier tableField: solution id → reference to Opportunity tableField: u solution id → to store Solution IDs from line itemsOpportunity tableRelated list: Opportunity Line ItemOpportunity Line Item tableFields:solution idparent line item Requiremen...
I want to convert the String type field into reference type, but getting this error. As, there are already 2000 records in the table. How can I do this?
