How to configure templates in service operations workspace
Hi team,Please help me how to configure templates in service operations workspace
Forum Posts
Client Script Down drop Options not coming in Fields ATF
Hi Everyone, We were trying to create an ATF, for Interactions. In the Type field we have added One option as "Walk-in" and Removed options as "Messaging" and "Video" using Onload Client script, While perform ATF for interaction to check the case, ...
Configure Change Request Interceptor in Workspaces
I would like to configure the UI Action "Create Change Request" on an Incident, so that when the user selects a Normal Change Request, some additional fields are copied over from the Incident. The UI Action creates a modal interceptor that allows yo...
Is it possible to add user tokens and synonyms through the import of an Excel template?
Is it possible to add user tokens and synonyms through the import of an Excel template?To add user tokens, I downloaded the Excel template, entered the information (entered text and tokens), and imported it. Although the import was successful, the us...
Disable incident creation using inbound action, instead go with Interaction? Thoughts?
We are planning to disable incident creation using inbound action, instead go with creation of Interactions so that the Service Desk can convert them into INC or SR or CASE etc. What are your thoughts on this? Do you see any challenges?
Lead time calculation post risk assessment is done
i have activated the risk assesment plugin and based on my questions we are calculating the risk.Now post risk assesment is calculated i have the below requirement as well Normal Change (Minor) - 3 days lead time requiredNormal Change (Major) - 7 day...
How to remove hyper link of case number in public survey
Hi, If we enabled public survey it will visible like below screenshort.How to remove hyper link of case number.Can anyone please help on this, It will be useful.Thanks!
Influence the Future of AI Agent Performance at ServiceNow
Have you implemented AI Agent Studio in your production or sub-production environments? We want to hear from you! The ServiceNow UX Research & Insights (UXRI) team is conducting a study to better understand the value and ROI of AI Agents from a custo...
Resolved! New to ServiceNow. PDI
Hello, Sorry for my intrusion. I'm lost. I wanted to learn ServiceNow ITSM and GRC. I got my PDI, but I don't know where to begin. Would anyone be able to recommend or show a step-by-step path to get started? What learning module do I need to start? ...
Retrieve data from Window server
Hi ServiceNow Community,I'm looking for guidance on how to fetch attachments data stored in JSON file from FTP Windows Server (Windows OS) through a Linux-based MID Server in ServiceNow. Specifically: Is it even possible to use REST API to retrieve t...
How to create a rep based on Due date which will show which have due date on next working date
Hi, I've a requirement to create a report on RITM table based on due date field, it should show count of RITMS which have due date tomorrow If current day is Monday to Thursday, but current day is Friday, it should show the records which have due dat...
Flow is not being Triggered when a record is inserted through Insert Record step in ATF
We have an import set Table- Table A. There are no Transform Maps defined, but a Flow will be triggered when a Record is Inserted into Table A.I created a Insert Record ATF step to Table A, the flow is not being triggered and the Test step is failed ...
New Workspace for Default view
We want to add a workspace in the Workspaces list (the attachment shows the list that I am refering to). The new workspace, should only show everything on the default view. We want this to give our users an easier way to switch from SOW to default vi...
User Case of SPO
Hi Community, Currently I am assigned on SPO, previously worked in ITSM, Integration and Portal. I need one use case that I can demonstrate on my PDI and one standard use case. Anyone has use cases from these modules. Your help is appreciated. Thanks...
if approval rejected in workflow related to Change Request task then no need to create Change Task
Hello Everyone, I have one existing functionality. I want to update that one. Requirement is: when we create one Catalog item then Change request and RITM are getting created . After creation of Change request based on condition that will...
