Chat Bot integration with SNOW

[abhipsagokul]

Hi Team,

I am working on two enhancement with integration of SNOW and Chat bot

1. W need to store the chat history of the session in SNOW tables and required for reports

2.To create the incident based on the Chatbot details ?

Any suggestion what would be my approach?

[Surendra Raika1]

Is this chat solution on platforms like Slack or an internal chat solution deployed on ServiceNow?

[davidwen]

Hi niveditaroy,

Can you try these links to view it?

Re: Integrate Chat Bot with ServiceNow Chat

[gayathirri]

Hi Darius

We are using Jakarta version and planning to set up Chatbot integration in Servicenow. We will be using IBM Watson for NLP. 

Could you please let me know whether we already have chatbot integration inbuilt in ServiceNow OTB?

Regards

Gayathirri

[davidwen]

Here is video keynote about ServiceNow Virtual Agent from Knowledge18 and an article describing SN VA coming in London release.  I do not believe Jakarta release has chatbot OOTB.