How to create three RITM in one request after submitting the catalog item to map respective groups
Hi, How to create three RITM in one request after submitting the catalog item to map respective three groups.Thanks!
Forum Posts
Complexity with Choice field
Hi All, I had a string field before having values in some fields and other records are empty but I converted it to a choice field through dictionary . Wrote a back ground script to populate existing value of string field on an another field when a us...
Resolved! Ho to break line (new line) from a string.
Hi All, I have one string where i stored glide record information like this Name1:Value1,Name2:Value2,Name3:Value3,Name4:Value4 . But here the client gets more confusion like that so that i want Name1:Value1, Name2:Value2, Name3:Value3, Name4:Valu...
Approval requests triggered to system admin user- strange
Hi Guys,We have approval requests triggered for approval to system admin user for the CMDB task. This is strange and unclear how they are triggered. Kindly please let us know what would be the reason these approvals are being triggered.and also pleas...
How to add a catalog item multiple times to an order guide based on service offering
Hi all, I have a requirement to add a catalog item to an order guide multiple times (i.e., number of service offerings are selected = number of times a catalog item needs to be added to order guide). If we can achieve above one with rule base OR ...
Flow Designer - Get Catalog Variables - Error "is not a valid record"
I'm getting this error when trying to run a flow.Here are the images:
Manage ServiceNow ITIL License Maximum Limit by using Flow Designer
Hi Everyone, I have created the catalog item(with Flow Designer) to submitting the user to get ITIL access in ServiceNow. I have an requirement now, We have a total of limit 600 ITIL licenses.If a user submits a request for an ITIL license and the ...
can we define ola on tasks which will be calculated as sla on request
can we define ola on tasks which will be calculated as sla on request
approval requests triggered to system admin user
We have approval requests triggered for approval to system admin user.this is strange and unclear how they are triggered. could please let us know what would be the reason for the approvals being triggered to the system admin. please check the scree...
give public read access to a report
Hi All,How can I give public read access to a report ? If I share the report to everyone ,will everyone get write and delete access as well or I need to do something else ? Thank you
How is transcript field populated on the interaction table?
Hello all, I am wondering if there is a table in Servicenow that contains each and every chat message sent. Here is what I am thinking. On the interaction.transcript field, all of the chat messages are in one field. What I am looking for are t...
Implemented Change Management facing issue with current change process
Hi All, Previously, we used the Change Module out-of-the-box (OOB) with states such as Open, New, Work in Progress (WIP), Close Complete, and Close Incomplete. Recently, we upgraded to the Change Management Module, which includes the Change Advisory ...
Resolved! After Business Rule Not Updating Records
Desired Solution: I need a business rule to trigger on the core_company table to glide over to another table and update a value on that table. The matching condition is a value called the 'u_branchkey' which is a 3 digit number. I've gone through the...
Resolved! Get the local date and time with GlideDateTime
Hello, I want to get the sys_created_on and sys_updated_on date of a catalog task in the fix script. But the dates I got is different than what is display in the catalog task. I am suspecting the sys_created_on stores the UTC time, so I tried using G...
Update updated by with the help of background script / Business Rule on SCTASK
Hi All, Whenever anyone update the sctask updated by name should be specific user in worknotes. Like if User A update the sctask and added "abcd" in worknotes then abel tutor name should be come. I am using below background script but somehow it is n...
