Hi @Ankur Bawiskar ,I have a integration with jira, I want to map Servicenow "description" field with Jira "description" field.below is my ServiceNow "description" field.The issue is, "description" filed is not geting mapped with Jira because I have ...
Hi, Once i start a conversation it is showing the below image, but not showing show me everything to show all the topics so can you please guide me how to set up virtual agent conversation and topics in esc portal.Thanks!
Hi, We've implemented a functionality where a Catalog Task state will bubble up to its Request Item parent.For example, if an Catalog Task state is changed to pending, therefore the Request Item state will be pending as well, same for closure and wor...
Hello All, The Endpoint is not mapped correctly, it's pointing to my instance: https://xxxx.service-now.com but it is not correct and hence the Response body is empty also. What could be the issue please and I am not sure where exactly need to verify...
Actually when we attached an active problem record and we are not able to search and attach the relevant problem record from numerous active problem records. It includes lot of manual efforts and impact the AHT (Average Handling what was the solutio...
I have created a startes, movers, leavers entries in the ServiceCatalog, created excecution plans for each process, created a number ofvariables for each process.The execution plans sucessfully create RITMs that containg all the information in the va...
Hi TeamI have a request where a user is not able to see the SOW Detail tab data, but other tabs data is visible to him except Details tab which contain incident no., caller , caller id and all etc. He has the ITIL role and I also check the syrule_vie...
How To Delete a record using Background Script?
I am facing a script error issue in the change form when the change is approved under the status field i have checked the client scripts but i could find any thing related to status change ,how can i solve this please help 
I got a requirement from Clients that they want to select few choices at a time in List Collector type in Service Portal in Servicenow. How to achieve this requirement. Please help me.
Hi Friends, I was tasked with creation of Service catalog by using flow designer.Can you please provide me some articles or videos to understand Service Catalog and flow designer in a better way
I recently Edited translation of a catalog item and updated the French translation. On searching on the portal the search result is still showing the previous translated name & not the one I updated.On opening the form the correct name is displayed (...
Hi All, When I search for a request in the global search, it shows the result, but when I hit Enter, it does not take me to the record. For other tables, such incidents or RITM numbers, it works correctly and takes me to the record when I hit Enter. ...
Recently, there has been a lot of discussion around whether Change records should be required for lower environments. Please provide feedback as to whether or not your company requires change records for lower environments or not and if so, what’s th...
"Change > Create New" Landing Page stays at Loading... and has a circle spin and never displays the Change Model Cards. I am not sure what could be causing this. Hopefully someone knows what is going on with this. Any help would be greatly appreci...
