Hi,How can we attach an inbound email to a case that we are creating.For example if ServiceNow is receiving an email I have inbound action to create a case based on itI also want the same email to get attached to that case including the attachments i...
Hi, Normally how many days it takes to close the problem ticket once resolved. And where can I find regarding this auto-closure of problem.Thanks in advance
I'm using a list collector on a form showing the List Table as sys_user source.I'm only seeing small list of users, I can type a user name and it's available to use, but our users want to see the entire list of users.
Hi,In ATF i am not able to create a user by using the create user please help me why ? Please help me out why it is failing ? Thanks
I would like to restrict a specific group incidents to only its group members and to caller servicenow. I tried below script and I can able to see incidents when I'm part of a specific group but for caller I cannot able to see incident.It's working f...
Hello All, I need your help in generating pdf after submitting an item in ServiceNow where i have to include variables and some other table values based on the submitted values. it would be great if somebody can help me on this.Thanks in Advance
HI,I have a requirement where , Copy attachments to story record from enhancement record. FOr this already UI action in place but no glide ajax calling and no script include involved client callable checked. In this case hoiw can we achive this. exis...
Hello All, My concern about Date filed should validate for today date and time should not be before now time.
hi everyone! after submitting an RITM ticket, there's this field changes on the Activities of the RITM ticket.we need to make some changes on this part as we need to add and remove some fields. where can I change what appears on this part?
Hello, I'm wondering if anyone could share their experience with Vendor and / or Contract management, which we have just begun using. Anything at all, did you use Parent Child relationships, where did your vendor mangers attach their documents (MSA'...
What notification methods are available on ServiceNow?I would like to implement a phone notification function. If you have any knowledge about this, please let me know.
Dear Community members, We have a task to automate our problem management process. Our goal is to link similar several incidents to existing Problem record. Those several incidents would have similar patterns. Question: Are there any possibilities in...
Hi everyone,I'm still new to ServiceNow so I haven't figure out how does creation of catalog form works but I have this requirement where the reference field number 2 is dependent on reference field number 1 and I have to display all the list based o...
Hello, would anyone know why closed_by isn't being logged? Looking at all my sc_task I cannot see who closed them. When I open the record I can see, but the field closed_by isn't being populated automatically.\
I was able to impersonate the approver and reach the request in the ESC portal but could not approve it with the help of the ATF. Any suggestions on how to achieve this
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