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Non-standard service request checkbox on incidents

Hi,I have doubts about Non-standard service request checkbox on incidents tickets. Could you please tell me how can I use this checkbox and give me an example of when use this checkbox?Thanks in advance

ThiagoR by Giga Contributor
  • 305 Views
  • 4 replies
  • 0 helpfuls

On Related Record, CI is getting overwritten

On Release record associating Enhancement record using related list.On adding Enhancement using Edit button CI field on Enhancement is getting Overwritten by Parent Release record CI.Please Guide me how we can avoid this RegardsNisha

Cio dashboard

Can anyone please help me to do the cio dashboard configuration and steps to do it and how to do it. And how to add them in the widgets and in the service portal. Please help me #cio dashboards

nanigone by Tera Contributor
  • 924 Views
  • 3 replies
  • 0 helpfuls

How to use script log in flow designer

we are converting a business rule rest api into flow designer. here in line 126, it triggers a log with current time.How can I do this on flow designer log !I did something like this, is that correct ! 

br.JPG script log in FD.JPG
chandan15 by Tera Contributor
  • 2113 Views
  • 4 replies
  • 0 helpfuls

Redirect Ui action to change interceptor

Hi, I have a requirement. When user clicks on ui action of an incident, it must be routed to change landing page and after the user selects the change model in change landing page, it must then redirected to the selected change and auto populate the ...

Adding Change Owners to CAB Attendee List

We have been using the CAB Workbench functionality (Except the portal itself, due to latency issues) for a while now. We have been able to automate the generation of both Agendas and Meeting minutes, which has resulted in significant reduction in man...

smiths7 by Kilo Explorer
  • 2495 Views
  • 9 replies
  • 7 helpfuls

Resolved! Build a variable string based on checkmarked variables

 I would like to build a temporary variable based on what checkmark variables have been selected  If thrid_party_bidm == 'true'add/concatenate 'BIMD ' to temp_variable If thrid_party_cbms == 'true'add/concatenate 'CBMS ' to temp_variable If thrid_par...

Bret Smith by Giga Guru
  • 295 Views
  • 3 replies
  • 0 helpfuls

How can I customize email notifications

Would anyone know if I can take the nice emails that are OOB and make them my own? Below is an example of what I call a "nice" email. This email notification tells us an incident has been opened.  The email I currently have for most of my email notif...

AndrewMeza_0-1718132198283.png AndrewMeza_1-1718132307984.png

Deactivate Inactive users automatically using a Flow Design

Hi fellow ServiceNow practitioners,I'm an Intern and fresh from my one week boot-camp in ServiceNow. I am trying to accomplish a task where in I need to create a flow design that will deactivate inactive users if they haven't login for more than 2 we...

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Change ticket scope and change tasks

Hello,We have certain teams in my organization submitting a change like "Weekly SAP Update" where they bundle a series of changes as Change Tasks, each Change Task matched to a development ticket (Story).  I suspect this isn't the proper use of the s...