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Chatbot on engineers screen while viewing incident in form view

Hari46
Tera Contributor

‎01-31-2024 02:30 AM

Hi All,

I am using a servicenow Utah version.
I want to build a chatbot that will pop up for engineers while he/she opens the incident in form view and start working on the ticket.

Need suggestions on how to do the same?

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Dr Atul G- LNG
Tera Patron

‎01-31-2024 02:51 AM

What is use case here, engineer is already working on incident? why pop up is needed?

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