Check if Change is approved or not in catalog item workflow

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-27-2024 01:32 PM
Hi Everyone,
I am building a catalog item for server build. When request is submitted, it creates a catalog tasks once its marked completed, It creates a change request. Change will be moved for approval and based on change getting approved/rejected few more tasks in RITM should be created. But, I have two workflows. One for RITM and one for change. Yes, I have the change request number in the RITM and vice versa.
Now, I would like to know how to check in the RITM workflow to check if the change is rejected or approved and if there is any wait condition to be added prior to this validation. Can some one share script if any to see how to validate if the change is approved or not from the RITM workflow. so that based on this action, I can create few more tasks as required. Thanks in Advance.
- Labels:
-
Change Management
-
Service Catalog

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-27-2024 09:29 PM - edited 02-27-2024 09:30 PM