Child incident inheritance from parent, OOB or not?

[Alexandre BRIGH]

Good evening All,

is the below part of the OOB or not?

When associating a child incident with a parent incident, the child incident inherits from the parent incident assignment group.
If the assignment group of a parent incident changes, all child incidents inherit from the assignment group related to the parent incident
In the event of a change of group of a child incident following the change of group of a parent incident, the person in charge of the resolution of the child incident is emptied.

If not, any idea how to configure it?

Thanks

Alex

[Community Alums · Accepted solution]

Hi @Alexandre BRIGHT ,

This is not OOTB!! if the parent assignment group changes , the child assignment group doesn't change.

You need to write a business rule as below-

Name: Update Child Incident Assignment Group
Active: true
When: async
Order: 100
Update: true
Filter Conditions: Assignment group change AND Child Incidents is not 0
Advanced: true
Script:

(function executeRule(current, previous /*null when async*/) {

	var grIncident = new GlideRecord("incident");
	grIncident.addActiveQuery();
	grIncident.addQuery("parent_incident", current.sys_id+"");
	grIncident.setValue("assignment_group", current.assignment_group+"");
	grIncident.setValue("assigned_to", current.assigned_to+""); // In case you want assinment group emty then comment this and uncomment below line
	// grIncident.setValue("assigned_to", "");
	grIncident.updateMultiple();

})(current, previous);

*please check the comment specified inline

In case you also want to change the assignment group automatically when a new child incident is added under a change then also add this BR-
Name: Update Assignment Group from Parent
Active: true
When: before
Order: 1000
Insert: true
Update: true
Filter Conditions: Parent Incident is not empty
Advanced: true
Script:

(function executeRule(current, previous /*null when async*/) {

	current.assignment_group = current.parent_incident.assignment_group;
	current.assigned_to = current.parent_incident.assigned_to; // In case you want assinment group emty then comment this and uncomment below line
	// current.assigned_to = "";

})(current, previous);

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep