Resolved! MAC OS and servicenow integration
How do I integrate mac os with servicenow, I have got REST API and JAMF options available but if I opt for REST API then how do we do it? please help..
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Forum Posts
MTTR (Mean Time to Resolution) Reporting
Folks I am looking for an effective MTTR report users may have created. If anyone has one and can provide me the method/fields I'd be extremely grateful. Peter
If condition for True/False field
Hello All,I have a pretty simple question to ask as I am new to ServiceNow and Javascript, I am creating a new IT Management system and am trying to create a "resolved on creation" button for incidents that have been resolved first time, I have so fa...
Closing Record Producer After Submitting
Currently we have a record producer that opens from a service portal homepage. Upon clicking the Submit button, I would like the newly opened record producer window to close, set the parent (the original Service portal homapge) window as the target, ...
On-Call Scheduling with overlapping schedules
How do you create overlapping schedules for the same group? The Service Desk group has several shifts. 6:30am-3:30pm, 7am-4pm, 7:30am-4:30pm, etc. but the On-Call Scheduling wizard does not allow for overlapping schedules. How do you accommodate for ...
Password Storage/Management in ServiceNow
Hi. I'm looking for a solution to store passwords for systems and services within our platform. This is for a secure password repository and not related to password reset type solutions.We use a shared servicenow instance across the whole of the the ...
prevent form submission?
i am writing a client script which will give a alert when same email id is present already in the table. But when I am submitting the form it is allowing the user to submit.I want to prevent the submission of form if same email id is present?I am wri...
how to test email.to condition in dev instance
i am trying to test an forward type inbound action having condition in the script:createRequest();function createRequest() {if(email.to.toString().toLowerCase().indexOf("ssc-atp@test.com") > -1){But i am not sure how to test this as i am forwarding m...
Resolved! create record from client script in workflow
Scripting isn't my strong suit and I'm sure it's an easy fix but I can't get it. I need to crate a record on the cmdb_ci_server table from within a workflow. I can get the record to create but it's not inputting the values from the variables. Instea...
Resolved! Accessing record fields in a GlideRecord
I have table which has three columns and I'm using a form OnChange event to trigger a client script to look for one record, then pull data from another field from the same record and place it on the form.The code is:function onChange(control, oldValu...
Best Practice: How to baseline Incident Volume on a Incidents per user per month basis
We are in the process of transitioning from Remedy 8.1 to ServiceNow, and are very excited.One thing I'm working to get my arms around is targeting incident volume reduction.As reporting in Remedy is poor, I've thought to baseline incident volume on ...
Issue in Exporting a Change Form into PDF
I have a Change Request of which i need pdf for some purpose.Whenever I tried to Export to PDF that change form my instance stops responding.No exception comes out.The change form which i am trying to Export in PDF is having a large number of activit...
To make variables mandatory when the 'closed complete' or 'closed incomplte' are clicked on a catalog task
HI all,I have a requirement where I have to make certain fields mandatory when clicked on closed complete or closed incomplete buttons on a catalog task.I have written the following client script on the variable set:Tyoe : onSubmitfunction onSubmit()...
Resolved! Adding a new change type and using it when creating change from incident
Hi guys!We added a few new change types using this guideline: Add a new change type This works just fine until we want to create a change from an incident.I would like to make a new UI action for each new change type (so it can be used/clicked from t...
how to remove assignment for consumable item
Once I have consumed a consumable item and assigned to a user, assuming the item is returned or decommissioned, how do I remove the assignment? I see no obvious way to do this.
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