Forum Posts
Resolved! Stop the session from timing out on a specific form or application?
In general the standard session timeout is fine. However, there is one customized application (specifically, one form) that takes a long time to fill out, and we would like to disable the session timeout function when on this page (filling out the ...
Resolved! Search Service Error: There is no table configuration defined.
Hi All,I have just upgraded our instance to Geneva Patch 7 and under the incident table I am getting the following error when I click 'Create New'Search Service Error: There is no table configuration [Create New]Everything looks fine and is the same ...
Multiple Alert Correlation to Single Incident?
Hello all,I need to find a way to correlate multiple related alerts through SNOW Event Manager into one single Incident form through the Alert related list on the form. Is this possible? I have tried running filters through the Alert -->Incident rela...
Created and closed date difference of task in servicenow reporting
Hi all,Can any one tell me is there any way out to find the difference between the "created" and "closed" date in task table or change_request table in basic reporting?I can not use script/ custom chart. Is it possible to get the time difference in b...
Resolved! Add an interactive filter based on a field from a referenced table
Hey,I have created a report on the alm_asset table (a Multilevel Pivot report). the report show the different quantities of assets by product model and by stockroom.by default, I have as filters the different fields that I chose as rows/columns, but ...
Resolved! run a query from a script
I need to create a stand-alone script that can be manually run. When executed, the script will perform a query of all non-resolved tickets for the current day, in a particular location. I'm new to scripting Service-Now, but not programming in gen...
Resolved! How to create a report for Request Items
Hello,I have to create a report for all open incident tickets that is assigned to my group and has not been updated for the past 72 hours. I have started creating the report, however, I do not see the options to filter the report to show; (1) Assigne...
link to assessment
I am trying to show the assessments as a list, Is there a way to let the user take the survey from list?
How does the Software License under Contract differ from the software license that identifies purchased quantities?
As we continue to build out the contract ans SAM sides of ServiceNow, I am trying to better understand how the software license section under contracts is used versus the software license side of SAM.How have other been using these two pieces of capa...
Unable to Upgrade MID Server
Hi Everyone,Our instance recently got upgraded from Eureka to Geneva.MID Server status became down and the version does not match the Build number in the stats.I was told that the MID Server will auto upgrade which didn't happened. I am using a proxy...
Resolved! How to make a field readonly on a form if a template is applied
Hello,I have a custom reference field on a Change form, called Template. That field references System Definition->Templates. If I select a template, then some fields are populated on the form.This all works fine, however I'd like to achieve that as s...
bringing list of Incidents onto a Problem Report
Greetings!We have a requirement for a Problem Report. There is a field called "related_incidents" which contains a count of related Incidents.There is a related list on the Problem form of all the related incidents.Is there anyway to pull a list of t...
Resolved! Reporting on a System Table
Hello everyone, I need some help getting this report, I will really appreciate it if someone can give me a hand, I need to create a report, and get the information of all the assignment groups a bunch of incidents had. ( Assig...
Accessing ServiceNow externally when SSO is enabled
Hi all,I have found that since we have setup SSO, users are unable to access our ServiceNow instance from outside the network. When they do attempt, they get a Could not validate SAMLResponse error. SSO works fine internally.Does anyone know wher...
