CIS-ITSM Exam

[sn-ushi]

What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change?

•  Cancel and recreate the change as an Emergency change
•  Tick the CAB approval required checkbox
•  Create an emergency change and link them as parent-child
•  Select Revert to New and update the type to Emergency

[sn-ushi]

Thank you! But how do you Select Revert to New? In my PDI I do not see this option.

[Its_Sagnic]

Hi @sn-ushi ,

Please check if the model field is empty or not.

If the model is empty then please deactivate 'State model - Can change state?' this business rule filrst and then try to Run the Fix script mentioned below to move the state to New.

Code :

var gr = new GlideRecord('change_request');
gr.addQuery('sys_id','9d3f823bc611228700376cc3b4b5b87b'); // please replace the sys_id with your chnage request sys_id
gr.query();
while(gr.next()){
	gr.state = -5; // backend value of 'new' state 
	gr.update();
}

Please try the code above. If It's helpful for you please mark it helpful and accept the solution.

Regards,
Sagnic

[Sarthak Kashyap]

Hi @sn-ushi ,

Please check correct ans below 

D. Select Revert to New and update the type to Emergency

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[sn-ushi]

Thank you! But how do you Select Revert to New? In my PDI I do not see this option.

[Vijaya_Mnpram]

  If the change is still in 'Creation and Scope' stage, then Option 4 - 'Select Revert to New and update the type to Emergency' is the right option. The Change Model and Type becomes read-only soon after the change goes into 'Approval' Stage.

But in 'Creation and Scope' stage, the change Model is still editable. There is no direct option as ''Select Revert to New and update the type to Emergency' in the Change form, but the 'Model' is still in editable. So, you can change the value from 'Normal' to 'Emergency'.

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