Class for Applications and Websites - Tracking of Websites in the CMDB

klpawlenty
Mega Contributor

‎11-05-2015 10:04 AM

What Class are others using for Applications and Websites?   How are others tracking Websites in the CMDB?

We rolled out using the CMDB with the software_package class.   I believe this is incorrect and we need to fix this before implementing discovery.   What Class are others using for Applications?

We have a need to start tracking certain websites.   What Class are others using to track Websites or how have you decided to track these?

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edward_williams
Tera Contributor
In response to mechamberlain

‎11-11-2015 08:22 AM

I agree completely. But that seems to be marketed as one of ServiceNow's strengths...that ability to configure it the way you want it. Not bad-mouthing ServiceNow at all, it's a great tool. The problem is not the tool, it's the people. With that much flexibility in the tool people wind up configuring it to do things that are process adverse and as a result don't get out of it what they wanted...and then they blame the tool.