Clicking dashboard is resulting in an Empty page

Srikanth Menava · ‎07-11-2022

Hi Community members,

I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down select the "right dashboard" the the dashboard is loaded properly. My issue is very similar to the below link(please find the screenshots too)

https://community.servicenow.com/community?id=community_question&sys_id=31adfecbdb00dd18770be6be13961999

But I didn't quite understand the solution proposed, can anyone shed some light.

SusanWinKY · ‎07-12-2022

Srikanth, we just recently had the same problem. I discovered that when the value of an item in an interactive filter (maybe it's the Short description of a Story, for example) contains double quotes, the dashboard does not load.

Example, this Short description (on a SAFe feature) prevented the SAFe Feature dashboard from loading:

Partner Payment CI: Visibility to Root Cause of Exception Activity "No PPSP Found"

We have an open case with ServiceNow but do not have a permanent solution yet. As a temporary workaround, we removed all the double quotes from the offending records. Fortunately for us, it was a short list of records so we updated them manually; otherwise, we would have written a background or fix script to do so.

Susan Williams, Lexmark

View solution in original post

Palak Gupta · ‎07-11-2022

Hi @Srikanth Menavalli ,

Please refer below article from ServiceNow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752381

Please mark my answer correct and helpful if this resolves your issue.
Regards,
Palak

Srikanth Menava · ‎07-11-2022

Thanks for the response Palak, I've gone through this link before posting the question in the community. Unfortunately this is not my case.

In the article user is able to see the header of the dashboard. But for me it is completely an empty page(similar to the link posted in the question)

Palak Gupta · ‎07-11-2022

Hi @Srikanth Menavalli ,

Okay, please refer below article if you haven't reviewed that yet.

https://docs.servicenow.com/bundle/sandiego-now-intelligence/page/use/dashboards/task/filter-breakdo...

Regards,
Palak

Srikanth Menava · ‎07-12-2022

Unfortunately, I couldn't find a solution in the article link.

All I could see is 'Filter Dashboards on breakdown elements'. Is this what you intended to share.

If yes how this could be a fix??