HI all, I have a requirement that "sys_template" fields values needs to populate on "incident" inbound email action Please find the below script for that but it is not working..This script i have written in my inbound action (this inbound placed in...
Hi,We are using the Service Desk > Call module so that all incoming cases are held here until they are triaged as the respective typeOur environment is configured that when an Incident is created, the Caller will receive an automated email advising t...
Hi All, I want to set "Template" values to my "incident" field values Actually "Template" is not a reference field in "sys_template" table it is a type called "Template value" Please find the below screen shot Now all i need to set "Impact","ur...
Hi Community, I am trying to display a Reference variable as a drop down list. I have added "ref_auto_completer=AJAXReferenceChoice" to the variable attributes but it still shows the magnifying glass: Am i missing something obvious? (note: I'...
Hi, When ever category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule. Can any one provide me the solution for the same. regards,
There is extra space showing up after all the variables on the catalog form. I tried to wrap all the variables in a container but did not help. Any ideas?
Hi All, i found questions with the same subject, but i don't find my answer. What is the real use of "Subscribed by" (to find it we have to go to configure->Form Layout and add the field) and what is the difference with the link Subscribre/unsubscrib...
I'm an admin and I've created a dashboard. It is visible to me under self service. The dashboard consists of survey results from a recent survey. I would like to make this dashboard visible to our IT department, how do i grant access to this dashb...
In our Service Catalog, we have something called General Request. In short, when we make a general request, a RITM record and a REC record are created.For the workflow to proceed, we need to have the REC approved. Right now, you have to do that from ...
Hi, If category selected is 'Network', incident should get assign automatically to 'Network' group in the Incident form.
Good Evening, I have a customer that is new to change and they have asked several times for the meaning of the Priority values and the Impact values. I have been looking for a good write up on the documents site but haven't found one that explains ...
Hello everyone, I'm hoping you can help me... We have redone our REQ/RITM notifications several times now and we are looking for inspiration on how to best handle them.This is being triggered by customer feed back saying initially there was not enoug...
Hi Everyone, I am attempting to update our Service Catalog (previously deactivated), however I am not seeing any categories listed in the portal, even though there are individual items appearing: I have confirmed all catalog items and categories are...
Hi, How to Change the color of priority field according to priority. Thanks in advance
Hi All, I have created one variable set having 9 variables. I want to display this variable set based on the condition.I have used UI Ploicy for this.But when form loads this variable set is displaying. may I know how to make this work. Thanks, Jen...
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