Hello All, I have a UI action on my Case application that I want my end-user to use to create a Catalog item. I want to link this button to a specific catalog item so that when users click on the button, it will open the specific catalog item and ass...
I've a requirement where, On incident form, if the logged in user is part of Application support group, user should be able to view the Button “Resolve child tickets”. On click of this button, user should receive a confirmation message. “There are X...
I am not familiar with ebonding technology though and want to learn in details about it so any resource from anyone will be highly appreciated. Thanks Following is the visio for further clarity.
Hi, I am using Kingston and I have found several articles on how to set the contact type of a record producer. I need to be able to set the contact type on the sc_request to Self Service for orders from our service catalog. I have the scripts, I am w...
Recently we have opened up the ability on our Catalog Tasks to have additional variables that show up on the back-end after an end user has submitted their initial request. The issue I am running into currently is if one of my ITIL users wants to go ...
HI All, I have written a on CellEdit client script on incident table, when ever close notes is empty and close code is none, then it should not allow to closed the incident from the list view even. It is preventing incident closure but how to show an...
Hi, I wanted to remove the users from the role "knowledge" but the inheritance was true so, I used a background script to update the inheritance to false. But while using a background script I made a mistake in Encoded query because of which inherita...
I want to know about Business rules with full clarification
How to write a script for auto numbering records through business rule.I have written below script but it is not triggering. var gr= new GlideRecord('table_name');gr.orderByDesc('field_name'); gr.query(); if(gr.next()) { var num= gr.field_name; var s...
Hello All, We are using a link in servicenow as https://abc.service-now.com to https://xyx.service-now.com. What all are action item need to do before requesting in hi portal? can some one please help to create mitigation plan or action tracker which...
Difference between solve permanently and solved workaround in incident ?
HI All, I have a change form . As soon as submit or update the change_request form. The form should be refresh (not redirect).So i have one business rule to update change_request . So i tried the below method to refresh but did not work. gs.setRe...
I am trying to disable certain multiple choice options on onload for catalog item. Tried the below but did not work: var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form; form.removeOption(<fieldName>, <choiceValue>);andg_form.removeOption...
I have our phone number fields in the e.164 format, and now someone needs to add an extension (phone# - ext)How can I do this without adding a field? Multiple down sides of just adding a field.
I need to create a report that shows Incidents that are assigned from group (A) to group (B) and group (b) to group (a). I can't seem to achieve this on the same report. I know my table needs to be Incident_metric I have the Assignment Group- Applica...
