Hi,We have a policy with our customers that after a period of time with no response to their incident we will also close the incident and I'm trying to determine how we can implement this feature in servicenow.Can I do everything through an email not...
I am using an onChange() Client Script to round the entry of a field to the next highest, even, hundredth based upon entry of data into the field. I am running into a stack overflow message,onChange script error: RangeError: Maximum call stack size e...
Good day all,this is going to be a really silly question but I must be missing something very basic.I have a customer submitting Incident Requests into my Service Now instance. Their short description comes in as a 4 digit number.In order for my cust...
I created one customized table (u_business_module) based on user's requirement, but late a user want to change table name to u_app_module. I navigated to Tables--> find table, and I can change Table Label name, but not Table name u_business_module....
We want to hide the UPDATE and SAVE UI Action form button on the approval formI added the approval view with EXCLUDE for the save button but that didnt work, when i set it to INCLUDE it hides it for all tables. its doing the opposite that it should o...
Hi,Was wondering if anyone had a good idea where iPad's and Tablets should/could fit in Model categories. Is it a phone or a computer or something else.Hope some of you can have had to make the same decission and dont mind sharing what you choose to ...
Hi there,Our agency is working with a demo instance and we haven't received any training but I've been able to script a few simple things already such as readability, some values based on conditions, etc...; however, i am having a bit of a conundrum ...
I am looking for tips on how to report on change requests that moved from "Review" to the first "Approval Pending" state. We track changes that are in Approval Pending by the first business day of the month for our monthly releases. We want repor...
Open Incident Right click on top click export to pdf Work notes are not part of pdf document
Hi AllIs it possible to have conditions or table specific interceptors? Any suggestions
I need to identify all the Choice Type fields from a Glide Record and verify its corresponding value to meet one of my requirement. I might probably need to iterate through all fields and check its data type to find if it is of that type. Could someo...
Hi folks,I'm looking for a way to change the visible fields available in a related list.Specifically, on the Groups form, clicking into a specific group you can see a related list called Group Members.In that list, for each member, I'd like to displa...
Hello everyone,I'm using Geneva version.I'am creating an email notification that will include the gs.getMessage in mail script.With the preview button it automatically convert a string in current selected language which is good.but when it's sent the...
Only "homepage" is listed and there is no "New" pushbutton on this screen which several WIKI's mention.
I'm trying to get a UI Action to appear based on a function in a script include.My script include contents:function myCustomShowUIButton() { return false;}The condition line of my UI action:myCustomShowUIButton()I would expect the UI action button ...